PROJECT CHARTER COMPONENTS
Which of the following pieces of information from the supporting materials is appropriate for the project summary? Select all that apply.
The decision to limit the rollout to the bar area of each restaurant is an important detail that is appropriate for the summary. Explanation: The pilot locations are important pieces of information that are appropriate for the summary.
Which goals did you identify in the supporting materials for this project? Select all that apply.
The tablets will reduce ordering and checkout times, which should help the team achieve this goal. Explanation: Selecting tablets that can promote specific items and offer coupons should help the team achieve this goal.
Which goals are suggested or implied by the supporting materials? Select all that apply.
The supporting materials discuss employee burnout and high turnover rates. The tablets will reduce strain on the restaurant staff, which could help resolve these issues. Explanation: Many recent negative reviews relate to a “delay in service.” The tablets will speed up service, which could help resolve this issue.
Which deliverables did you identify in the supporting materials for this project? Select all that apply.
The team needs to install the tablets in order to start the pilot program, making this a core project deliverable. Explanation: Collecting data is a core deliverable for this project. The tablets will track table turn time and ordering trends that Sauce & Spoon can use to ensure success. Explanation: A training program is a core deliverable that will help the staff adapt to the change. ACTIVITY: REVISE YOUR PROJECT CHARTER
Which of the following decisions are the subject of stakeholder misalignment within the Sauce & Spoon tablet project?
The team could not agree whether to reallocate payroll to hire more kitchen staff, making this a misalignment.
How does a project charter act as an alignment tool? Select all that apply.
The project charter documents agreed-upon goals and details. You should update it regularly to realign stakeholders as needed. Explanation: The project charter documents how the team resolves misalignments to avoid confusion in the future.
How do Peta and her team resolve the issue of reallocating payroll to the kitchen staff?
The team cannot agree on how to resolve the payroll issue, so they do not reach a decision. ACTIVITY: UPDATE YOUR PROJECT CHARTER GOALS
Which of the following is an example of a measurable goal?
This goal is measurable because it states by how much to reduce food waste.
Which of the following is an example of a time-bound goal? Select all that apply.
This goal is time-bound because it is clear when it should be completed. Explanation: This goal is time-bound because it is clear when it should be completed.
One of the project goals is to decrease average table turn time. Which version of this goal meets all the SMART criteria?
This goal meets all the SMART criteria. It has a specific aim, it is measurable in minutes, it is attainable through the tablet program, it is relevant to Sauce & Spoon’s larger business goals, and it is time-bound within Q2.
One of the project goals is to increase the average check total for each table. Which version of this goal meets all the SMART criteria?
This goal meets all the SMART criteria. It has a specific aim, it is measurable in money spent, it is attainable through the tablet program, it is relevant to Sauce & Spoon’s larger business goals, and it is time-bound within Q2.
What is the purpose of a project charter? Select all that apply.
Providing vital project information in a well-organized and skimmable format ensures that more senior stakeholders who may not have time to read all of the details still have visibility into the project and an opportunity to provide feedback on the plans. Explanation: Defining the project and outlining the necessary details in a clear, succinct format can ensure that all project stakeholders agree on what a successful project looks like. Explanation: The project charter is a living document which should be continually updated so that all members of the team and senior stakeholders have a central location to refer to about the project.
What three questions should you ask yourself when adding details to a project charter? Select all that apply.
You need to identify your key stakeholders to ensure you)re getting feedback and direction from the people who are funding the project and who will ultimately judge the success of the project. Explanation: You need to know which details are most important to your stakeholders so you can prioritize ensuring success on these details and providing frequent updates on the areas of highest concern to your stakeholders. Explanation: You need to identify any details your stakeholders might not agree with so you can provide additional visibility for those details, lead conversations with stakeholders to resolve the disagreements, and ultimately document the outcomes of those conversations.
How can you use your project charter as a tool to align with stakeholders in the initiation phase?
To facilitate alignment, you present the charter to stakeholders and confirm agreement. This is essential, as misalignment among stakeholders about project details is a common cause of project failure.
Fill in the blank: _____ are the expected gains of a project. These can be direct or indirect.
Benefits are the expected gains of a project. These can be direct, monetary gains or indirect benefits, like an improvement in customer engagement or satisfaction.
What step for making project charter goals measurable involves researching how others in your industry quantify success?
To make a goal measurable, you can research how others in your industry quantify success. This is called benchmarking, which refers to evaluating success against a standard.
What key information does the project charter contain? Select all that apply.
The project charter contains key information like deliverables. Explanation: The project charter contains key information like the project goals. Explanation: The project charter contains key information like the summary.
Fill in the blank: A common cause of project failure is _____. Select all that apply.
Even if you succeed at all of the deliverables you feel are important to the project, if your stakeholders have different key deliverables, they may consider the project a failure. Explanation: For a project to be a complete success, all of the stakeholders need to be in agreement on the definition of what success looks like for the project.
What are project benefits?
Benefits are the expected gains of a project. These can be direct, monetary gains or indirect benefits, like an improvement in customer engagement or satisfaction. The benefits of a project should outweigh the costs.
Beyond clarifying who your stakeholders are, what can a stakeholder analysis help you understand? Select all that apply.
You can use a stakeholder analysis to better understand stakeholder priorities, communication preferences, and needs and goals. Later, this tool will help to support your project negotiations. Explanation: A stakeholder analysis is a visual representation of your stakeholders. It helps you learn how your stakeholders prefer to communicate. It also clarifies stakeholder priorities and how to prioritize stakeholder needs and goals. Explanation: A stakeholder analysis is a visual representation of your stakeholders. It helps you understand who your stakeholders are, what their priorities are, and how they prefer to communicate.
Persuasion and negotiation are constructive tools that can help project managers do what? Select all that apply.
When it comes to project management, persuasion and negotiation are constructive tools. They help to raise the level of communication, clarify needs, and find solutions for all involved. Explanation: As a project manager, it is important to understand that people you negotiate with are colleagues and peers, not opponents. To that end, you can use persuasion and negotiation as constructive tools. These typically raise the level of communication, clarify needs, and help find solutions for all involved. Explanation: As a project manager, persuasion and negotiation are constructive tools. They help to raise the level of communication with stakeholders, clarify needs, and find solutions for all involved.
Fill in the blank: A _____ is a temporary alliance or partnering of individuals or groups in order to achieve a common purpose or to engage in a joint activity.
An effective coalition includes people with the right mix of influence or power and interest.
You are a project manager who has just been assigned the task of drafting a project charter. In which ways are project charters helpful? Select all that apply.
You’re working on a project plan with a new client and they ask about the word “scope,” which they keep seeing in the project plan draft. What’s the best way to describe scope to your client?
As you are discussing a key project outcome with a stakeholder, you hear them say, “we need to get the team in alignment on this.” What does the stakeholder mean by “alignment”?
You’re a project manager training a fellow coworker. Your trainee asks for clarification on the term “misalignment” when it comes to project charters. Which of the following is the best example of misalignment to give them?
As you are working on project goals for your project charter, you find it difficult to add specific numbers or measures to the goals. You turn to your project management mentor, who suggests you apply benchmarking to your goals. Which of the following best describes benchmarking?
You are a project manager working on making your project goals SMART goals. You’ve learned that over the past three years, sales revenue has improved by the following percentages, respectively: 6%, 4%, 5%. Which of the following project goals is the best representation of an attainable goal?
As you draft your project charter it is important to determine what is in scope and what is out of scope. Which of the following questions will best help you set your project scope? Select all that apply.
As a project manager, you are learning that negotiation is a very important part of your role. One of the most important negotiations you will deal with is _______.
You’ve encountered a disagreement among project team members regarding the costs and benefits list in the project charter. What are two constructive tools for enhancing communication, clarifying wants and needs, and achieving workable solutions for everyone involved? Select all that apply.
You’re a project manager experiencing some opposition to your project goals. You decide one good way to apply influence is to form a coalition. Which of the following represents the most important component for an effective coalition?
You are a new project manager, and you have been tasked with helping a new client understand what a project charter is. Which of the following best describes a project charter?
You notice there is a potential for misalignment between stakeholders regarding project goals. What are some best practices for preventing and/or helping to resolve project misalignment? Select all that apply.
You are preparing your project charter draft, and you start by considering your audience. What are the most effective questions to ask when considering your audience when writing a project charter? Select all that apply.
You’re working on making the goals in your project charter SMART goals. You’re starting the process by making your goals more specific. Which of the following questions can best help you make your goals specific? Select all that apply.
As you are drafting a project charter, you realize you need to add a project proposal section. One of the most important parts of this section is the list of ____ and ____.
You have completed your stakeholder analysis by identifying how each of your project stakeholders fits in a power-interest grid. Which of the following stakeholders should you prioritize when it comes to keeping them informed and helping them to accomplish their goals?
You are working through negotiations with stakeholders of your project and want to find ways to more effectively influence. What are the four steps to effective influence according to Dr. Jay Conger?
You are a project manager working on completing a project charter. You know the project charter should include which of the following? Select all that apply.
Some of your project stakeholders are asking why they need to be involved in the details of the project charter. Why is it crucial to take time during the initiation phase to create a project charter that clearly lays out the project details for stakeholders?
You’ve learned as a project manager that while drafting a project charter, it is important to define the project scope, benefits, and costs. What do “benefits” refer to?
You’ve learned that one of the best ways to apply influence in negotiations is to form a temporary alliance or partnering of individuals or groups in order to achieve a common purpose or to engage in a joint activity. Which of the following best describes this temporary alliance?
Ready to test your recall?
Which of the following pieces of information from the supporting materials is appropriate for the project summary? Select all that apply.
How confident are you in this answer?