IMPACT REPORT
Which of the following are good sources of information to help you assess the outcome of the tablet rollout project? Select all that apply.
This is a good source of information because it tells you about processes that can be used to plan future projects. Explanation: This is a good source of information because it tells you how customers reacted to the new tablets. Explanation: These are good sources of information because they tell you about tablet functionality and other metrics related to project goals.
According to the information in the closeout report template, the survey results, and Peta’s check-in e-mail, which three major areas improved as a result of the test launch?
These areas all improved as a result of the tablet pilot.
Which of the following next steps are appropriate for the closeout report? Select all that apply.
Introducing tablets to other locations is a reasonable next step for the closeout report. Explanation: Continuing to collect feedback is a reasonable next step for the closeout report. Explanation: Continuing to improve order accuracy is a reasonable next step for the closeout report.
What goals did the team achieve by implementing feedback from the test launch project? Select all that apply.
The test launch did reduce table turn time by 30 minutes. Explanation: The test launch did reduce food waste by 25%.
Impact reports serve which two of the following purposes?
Impact reports show others the project’s value and often take the form of a slideshow. Typically, the audience for an impact report includes senior stakeholders or project sponsors that were not involved in daily project operations. Explanation: Impact reports are created for senior stakeholders or project sponsors who weren’t involved in the day-to-day operations of the project. They are designed to show the value that the project added and often take the form of a slideshow.
What are the objectives of an executive summary? Select all that apply.
The executive summary provides an overview of the main points of a larger report. It also describes the project’s purpose and outcome and shares key takeaways with stakeholders. Explanation: The executive summary describes the project’s purpose and outcome. It also reviews the main points of the larger report and shares key takeaways with stakeholders. Explanation: The executive summary shares findings with stakeholders who may not have the time to review an entire report. It also describes the project’s purpose and outcome and reviews the report’s main points.
What topics are typically included in an impact report? Select all that apply.
One of the critical pieces of the impact report is the results. The report should also include an executive summary, what worked, and next steps. Explanation: One of the critical pieces of the impact report is the executive summary. The report should also include project results, what worked, and next steps. Explanation: One of the critical pieces of the impact report is the next steps. The report should also include an executive summary, project results, and what worked. Explanation: One of the critical pieces of the impact report is what worked. The report should also include an executive summary, project results, and next steps.
What three elements are you likely to find in an executive summary of an impact report?
Key accomplishments are a critical part of the executive summary. You will also include the project vision and lessons learned in this section of the report. Explanation: Lessons learned are a critical part of the executive summary. You will also include the project vision and key accomplishments in this section of the report. Explanation: The project vision is a critical part of the executive summary. You will also include key accomplishments and lessons learned in this section of the report.
What should you describe in the key accomplishments section of a project impact report?
The key accomplishments section should include what the project accomplished, including activities, tasks, and milestones. You can also include financial highlights, such as net revenue.
What should your first step be when potential problems arise?
Synthesize information from multiple sources to form a coherent summary that clearly communicates the issue in a succinct way.
When writing an email to get a decision from senior stakeholders, what should you include in the body? Select all that apply.
Your email should clearly state the decision you need from your stakeholder in order to proceed. Explanation: Your email should explain how this problem impacts the entire organization. Explanation: Your email should briefly outline the problem for your stakeholder.
What does an effective closeout report do? Select all that apply.
An effective closeout report finalizes the efforts of the team and allows everyone to move on to new projects. Explanation: An effective closeout report ensures everyone is happy with the work that was done. Explanation: An effective closeout report increases the impact of the team’s work, as it communicates the project outcomes with others who may not have been as involved.
Which of the following topics in the executive summary specify the purpose of the report? Select all that apply.
In project vision, you specify the purpose of the report and address the need your project fulfills. Other topics for the executive summary include key accomplishments and lessons learned. Explanation: In lessons learned, you review potential improvements. This includes how you can change future processes for the better. Other topics for the executive summary include project vision and key accomplishments Explanation: In key accomplishments, you discuss which activities, tasks, and milestones helped you to find success. This topic includes the main highlights of the impact report. Other topics for the executive summary include project vision and lessons learned.
You encounter a problem that requires changes to the project plan your stakeholders agreed upon. Which of the following is the best choice for how to address the problem?
As a project manager, you need to synthesize information about a problem to stakeholders. What should you do first in your synthesizing process?
OKRs combine a goal and a metric. What does this combination determine?
You have synthesized the information around a problem you encountered in your project. You are now ready to communicate the problem to your stakeholders. Which of the following best describes how OKRs can help persuade your stakeholder to take the problem seriously?
As a project manager, what should you consider before writing an email to a stakeholder to communicate an issue? Select all that apply.
You are writing the closeout report for a project you are managing. You begin by adding the objectives of the project. Which part of your closeout report is the best place to document this information?
When composing a project impact report, which of the following elements should you include in the executive summary section? Select all that apply.
What is the difference between a closeout report and an impact report?
As a project manager, you encounter a problem that will affect the project delivery date. You need to raise the issue to project stakeholders. How should you best communicate the problem to stakeholders?
As a project manager, you encounter a problem that you need to send to your stakeholders. You synthesize the information for the stakeholders. What should your synthesis be?
What are the two parts of an OKR?
Which of the following are recommended subject lines if you need a stakeholder to read and respond to your email quickly? Select all that apply.
What is the purpose of creating an impact report?
Which of the following items should be included in the body of an effective email to escalate a problem? Select all that apply.
You are writing the closeout report for a project you are managing. You observe that your project plan called for an $80,000 budget, but actual costs totaled $87,500. You note how the majority of extra costs were due to unexpected increases in the price of materials. Which part of your closeout report is the best place to document this information?
When creating an executive summary, what questions should the summary answer? Select all that apply.
When escalating a problem to stakeholders, you reference that it might impact a company-wide OKR. Why would you make this reference?
OKRs are a tool used for what?
You communicate a project problem to a key stakeholder. What question should you ask yourself to ensure the information you provide is necessary?
Stakeholders are often focused on other work beyond your project. What is one way to establish the significance of a problem in your project to stakeholders?
As a project manager, you notice there is a shipment delay from a supplier during a project. If shipments are delayed too long, the final project date will be postponed. When synthesizing this to the stakeholders, what are things you should include? Select all that apply.
Ready to test your recall?
Which of the following are good sources of information to help you assess the outcome of the tablet rollout project? Select all that apply.
How confident are you in this answer?