Google Project Management Professional Certificate • STUDY MODE

EFFECTICE COMMUNICATION

QUESTION 1 OF 74

Fill in the blank: Effective communication is clear, honest, relevant, and _____.

Urgent

rare

frequentCorrect Answer

one-sided

Explanation:

Regular communication keeps stakeholders up-to-date, but be mindful of information overload.

QUESTION 2 OF 74

Imagine that a restaurant is hosting a recruitment day to hire delivery drivers. The project manager creates a plan to organize stakeholder communication. The plan indicates the following: The team lead updates the core hiring team every day for two weeks prior to the event to report next steps so they each know their daily responsibilities. The core hiring team contacts the job candidates the Friday before the event to remind them of the time and location. The project manager contacts the venue and caterers the Monday before the event to confirm reservations. In the above scenario, what three key elements are missing from the communication plan?

Resource linksCorrect Answer

Type of communicationCorrect Answer

Delivery methodsCorrect Answer

Communication risks

Dependencies

Explanation:

While the plan includes details like recipients, dates, and goals, it doesn’t include where communication resources will be stored, such as a digital document. Other key elements that are missing from the plan include the type of communication and delivery methods. Explanation: The type of communication, such as a status update, user feedback, newsletter, or another type of project meeting, is missing from the plan. Other key elements that are missing are delivery methods and resource links. Explanation: While the plan includes details like recipients, dates, and goals, it doesn’t specify how the team will communicate, such as by email, phone call, or in-person. Other key elements that are missing from the plan include the type of communication and resource links.

QUESTION 3 OF 74

Which of the following is a best practice you can use to help ensure that your communication plan is effective for your team? Select all that apply.

Use formatting to highlight any key details.Correct Answer

Test your planCorrect Answer

Add a column for notes.Correct Answer

Share your plan with your manager but not your team.

Explanation:

You can highlight key elements in a different font color or size to stress their importance and include a notes column for any additional relevant details. It’s also important to ensure that your team has access to your plan and to test your plan ahead of time. Explanation: If you are sending a team-wide email or link, send a test email to yourself or a colleague. If you are planning a virtual presentation, be sure to test the visual, audio, and other technical aspects in advance. You should also add a column for notes, use formatting to highlight key details, and share your plan with your team. Explanation: You can add notes to your communication plan to include any additional relevant details and to set reminders. You can also use formatting to highlight key details, share your plan with your team, and test your plan ahead of time.

QUESTION 4 OF 74

How can you recognize individual differences in your communications? Select all that apply.

Use appropriate, professional, and neutral language.Correct Answer

Craft your communications based on what you assume about your audience’s backgrounds, identities, or experiences.

Be mindful of your own biases.Correct Answer

Include and respect diverse points of view.Correct Answer

Explanation:

Using professional and neutral language will help to keep your communications inclusive. You should also avoid making assumptions about your audience’s background, be aware of your biases, and include different perspectives when communicating. Explanation: Everyone has some biases, and you should be aware of yours when communicating with your team members and stakeholders. You should also avoid making assumptions about your audience’s background, use professional language, and include diverse points of view when communicating. Explanation: As a project manager, you should understand and show respect for each team member’s perspective. To ensure inclusive communication, you should also avoid making assumptions about your audience’s background, be conscious of your biases, and use professional language.

QUESTION 5 OF 74

When should communication happen during the project life cycle?

Before the start of the life cycle of the project

Toward the beginning of the life cycle of the project

Throughout the entire life cycle of the projectCorrect Answer

At the end of life cycle of the project

Explanation:

Communication is not a one-time event; it needs to happen throughout the entire life cycle of the project—from the project team, stakeholders, and the project manager.

QUESTION 6 OF 74

Beyond what needs to be communicated, a communication plan addresses which of the following questions? Select all that apply.

When to establish project continuity

When communication needs to happenCorrect Answer

Why and how to communicateCorrect Answer

Where the information communicated is storedCorrect Answer

Who needs to communicateCorrect Answer

Explanation:

A communication plan helps to manage all the different kinds of communication that will happen during a project. It covers key questions about project communications, such as who communicates, what they communicate, why the communication happens, and more. Explanation: A communication plan helps project managers keep aware of the numerous project communications and organize them effectively. To that end, the communication plan documents and organizes the process, types, and expectations of project communications. Explanation: A communication plan organizes and documents the process, types, and expectations of communication for the project. It also tracks where the key information that is communicated is stored. The size and complexity of the plan differs for each project, but it is always good to have Explanation: A communication plan documents the process, types, and expectations of project communication. It also answers questions about who, what, when, why, and how communication happens and where key information communicated is stored. PRACTICEW QUIZ: DRAFT A COMMUNICATION PLAN

QUESTION 7 OF 74

Fill in the blank: In the communication plan you created, you scheduled _____ to keep your manager informed and get feedback.

daily updates

weekly updatesCorrect Answer

a one-time meeting

Explanation:

Your manager is interested in the trainings, but not directly involved, so weekly updates should be enough.

QUESTION 8 OF 74

In your communication plan, how often does your team communicate with Human Resources while developing the training plan?

WeeklyCorrect Answer

One time

Daily

Explanation:

Weekly check-ins are appropriate for communicating with Human Resources.

QUESTION 9 OF 74

In your communication plan, who is the Sender/Owner responsible for communicating the training schedules, locations, and other details to Office Green employees?

The Administrative Coordinator

The Training ManagerCorrect Answer

You, the Project Manager

The HR Specialist

Explanation:

The Training Manager is responsible for communicating practical information to trainees.

QUESTION 10 OF 74

In your communication plan, who coordinates with the Print Shop about printing the training manuals?

The Training Manager

The Administrative CoordinatorCorrect Answer

You, the Project Manager

The HR Specialist

Explanation:

The Administrative Coordinator communicates with other teams, like the Print Shop and Facilities.

QUESTION 11 OF 74

What are the benefits of keeping project plan documents in one centralized place? Select all that apply.

Show continuous improvements as the project progresses

Share all parts of the plan with the full project team

Ensure continuity if a new project manager joins the teamCorrect Answer

Provide visibility and accountabilityCorrect Answer

Explanation:

Keeping project plans in one place helps new project managers find what they need to keep the project moving. Explanation: Keeping the project plan in one place makes documents accessible and creates accountability for tasks. WEEKLY CHALLENGE 5

QUESTION 12 OF 74

Fill in the blank: Project managers should identify project stakeholders, communication methods, communication goals, and communication _____ before creating a communication plan.

risks

consequences

costs

frequencyCorrect Answer

QUESTION 13 OF 74

Fill in the blank: To be effective, your team _____ need to be clear, honest, relevant, and frequent.

expectations

documents

communicationsCorrect Answer

debates

QUESTION 14 OF 74

What details does a communication plan include? Select all that apply.

Where the information communicated is storedCorrect Answer

Who should communicateCorrect Answer

How long communications should be

How communications should sound

What to communicateCorrect Answer

When communication happensCorrect Answer

Why and how to communicateCorrect Answer

QUESTION 15 OF 74

As a project manager, you have a weekly video conference with stakeholders as part of your communication plan. What two additional details should the communication plan include?

GoalCorrect Answer

Key datesCorrect Answer

Location

Duration

QUESTION 16 OF 74

Why should you share your communication plan document with your team? Select all that apply.

Ensure you aren’t missing crucial informationCorrect Answer

Let them make changes to the plan

Let them offer feedbackCorrect Answer

Make them aware of the planCorrect Answer

QUESTION 17 OF 74

An effective project management communication plan can help with which of the following processes? Select all that apply.

Change managementCorrect Answer

Culture development

Project continuityCorrect Answer

Team selection

QUESTION 18 OF 74

Which of the following communication methods is most appropriate for high-level stakeholders who don’t need detailed project updates?

Frequent status update meetings to report project issues

Weekly emails with team action items

Newsletters that summarize key milestones and project progressCorrect Answer

Virtual check-in meetings to share task progress

QUESTION 19 OF 74

Which of the following are best practices for concise emails? Select all that apply.

Add a note at the top that some details may not be relevant to certain recipientsCorrect Answer

Lead with key points and action itemsCorrect Answer

Include as much detail about a situation as possible

Write in one long paragraph to save space

QUESTION 20 OF 74

How can project managers ensure plan visibility for stakeholders? Select all that apply.

Keep documents in a centralized locationCorrect Answer

Assign tasks to specific team members

Manage document permissions to give access to relevant informationCorrect Answer

Create a risk register

QUESTION 21 OF 74

Which of the following should a project manager include in a centralized planning document, also known as a dashboard? Select all that apply.

Previous project deliverables

A brief project descriptionCorrect Answer

Links to any non-spreadsheet filesCorrect Answer

Instructions for how to use the centralized planning documentCorrect Answer

QUESTION 22 OF 74

Which four of the following should project managers identify before creating a communication plan?

Project risks

Anonymous survey questions

Communication barriersCorrect Answer

Communication methodsCorrect Answer

Project stakeholdersCorrect Answer

Communication goalsCorrect Answer

QUESTION 23 OF 74

Which of the following is true of effective communication in project management? Select all that apply.

It does not require follow-ups

It is clear, relevant, and frequentCorrect Answer

It helps projects run on time and meet expectationsCorrect Answer

It continues throughout the entire projectCorrect Answer

QUESTION 24 OF 74

Which five of the following categories are part of a communication plan?

Recipients

Communication goalsCorrect Answer

Communication typeCorrect Answer

Delivery methodsCorrect Answer

Key datesCorrect Answer

Communication style

QUESTION 25 OF 74

As a project manager, you decide to hold video conferences with your core project team and stakeholders as part of your communication plan. What two additional details should the communication plan include?

Duration

Resource locationsCorrect Answer

Location

Key datesCorrect Answer

QUESTION 26 OF 74

Fill in the blank: Scheduling routine _____ will help you understand what is and is not working in your communication plan.

check-insCorrect Answer

milestones

presentations

department reviews

QUESTION 27 OF 74

Which two of the following communication methods are most appropriate for core project team members?

Department newsletters on current projects

Daily meetings to report on project progressCorrect Answer

Quick virtual check-ins to answer questionsCorrect Answer

Formal presentations to advertise project deliverables

QUESTION 28 OF 74

Which two tools can help determine the best type of communication for those involved with the project?

Risk register

Stakeholder mapCorrect Answer

RACI chartCorrect Answer

Project charter

QUESTION 29 OF 74

Fill in the blank: Documenting and organizing plans provides visibility for project team members and _____ for task owners.

authority

feedback

supervision

accountabilityCorrect Answer

QUESTION 30 OF 74

Which three of the following tools can help organize project plans and documents?

A centralized planning documentCorrect Answer

A stakeholder map

A shared file driveCorrect Answer

A RACI chart

An overview sheet (dashboard)Correct Answer

QUESTION 31 OF 74

What do project managers need to identify before creating a communication plan?

Recipients, project risks, goals of communication, and barriers to communication

Recipients, anonymous survey questions, goals of communication, and barriers to communication

Recipients, communication methods, goals of communication, and barriers to communicationCorrect Answer

Recipients, communication methods, project risks, and goals of communication

QUESTION 32 OF 74

How can you foster effective communication within your team? Select all that apply.

Allow teammates to use any communication platform they prefer

Obtain feedback and incorporate it going forwardCorrect Answer

Recognize and understand individual differencesCorrect Answer

Send identical message content to both teammates and stakeholders

QUESTION 33 OF 74

What is the purpose of a communication plan?

Centralize project documentation

Establish roles and responsibilities for team members

Organize and document the processes, types, and expectations of communicationCorrect Answer

Outline a process for knowledge management

QUESTION 34 OF 74

Project managers should create communication plans to ensure that projects can carry on in their absence. What is the term for this best practice?

ContinuityCorrect Answer

substitution

follow-through

backup

QUESTION 35 OF 74

Fill in the blank: Daily meetings and quick virtual check-ins are good ways for project managers to communicate with _____.

project customers

key stakeholders

senior management

core team membersCorrect Answer

QUESTION 36 OF 74

What document acts as a quick reference guide to help team members find files they frequently access in one place?

A project proposal

A project charter

A risk management plan

A centralized planning documentCorrect Answer

QUESTION 37 OF 74

What project management best practice includes documenting plans and making them available to stakeholders?

Milestone management

Dependency management

Risk management

Knowledge managementCorrect Answer

QUESTION 38 OF 74

Which of the following should project managers identify before creating a communication plan? Select all that apply.

Project risks

Communication methodsCorrect Answer

Project stakeholdersCorrect Answer

Communication goalsCorrect Answer

QUESTION 39 OF 74

As a project manager, how can you maintain open communication after you have sent your team a message? Select all that apply.

Convey the message through various methods.

Check in to make sure the information was clear.Correct Answer

Resend the message if no one responds.

Respond to any questions quickly.Correct Answer

QUESTION 40 OF 74

Which of the following categories are part of a communication plan?

Communication typeCorrect Answer

RecipientsCorrect Answer

Key datesCorrect Answer

Communication style

QUESTION 41 OF 74

As a project manager, part of your communication plan is to identify risks and present barriers in-person. What additional details should the communication plan include? Select all that apply.

Type of communicationCorrect Answer

Location

FrequencyCorrect Answer

Duration

QUESTION 42 OF 74

What potential barriers should you consider when making a communication plan? Select all that apply.

Privacy or internet access issuesCorrect Answer

Time zone limitationsCorrect Answer

How competitors communicate

Linguistic and cultural differencesCorrect Answer

QUESTION 43 OF 74

One of the items in the project communication plan is to give formal in-person presentations every quarter. Which group should these presentations target?

Project vendors

Marketing team

Key stakeholdersCorrect Answer

Core team

QUESTION 44 OF 74

You create a project communication plan for a busy executive who needs high-level updates on the project. What type of communication would you create for this executive?

A email that outlines the roles of each team member and stakeholder

A newsletter email outlining key milestones and project progressCorrect Answer

Daily meetings that the stakeholder is required to attend

An email that contains a list of all the completed tasks

QUESTION 45 OF 74

As a project manager, you store the project RACI chart and Stakeholder analysis chart in two separate locations. What can you do to ensure team members have access to this information?

Send the links in an email to key stakeholders to validate.

Attach the links in the project plan proposal for team members.

Send the links separately to each team member for reference.

Attach the links for team members in a centralized planning document.Correct Answer

QUESTION 46 OF 74

As a project manager, part of your communication plan is to have an in-person meeting with team members. What additional details should the communication plan include? Select all that apply.

FrequencyCorrect Answer

GoalCorrect Answer

Type of communicationCorrect Answer

Location

QUESTION 47 OF 74

You prepare a template for a weekly email for stakeholders with some key launch dates and announcements for the project. How can you ensure stakeholders can easily notice the information?

Highlight and bold the information the stakeholder should focus on.Correct Answer

Keep the key launch dates and announcements together for better clarity.

Create a follow-up email to be sent a day later with just the important information.

Schedule a follow-up meeting with the stakeholders to review the email.

QUESTION 48 OF 74

As a project manager, how can you optimize and streamline project communications?

Send team members a survey asking about improvements to communicationCorrect Answer

Be the only person who communicates with teams about the project

Only use one communication method with all teams

Create a static communication plan for the team

QUESTION 49 OF 74

As a project manager, you work on a project that involves several teams, including testing, engineering, and program management. How can you ensure documentation is created and maintained effectively for each team?

Store the project plans and reports for all teams in one shared folder

Use emails between the teams to keep track of the resources for the project

Ask the team members of the team to maintain the documentation

Store the plans and reports for each team in one centralized location or folderCorrect Answer

QUESTION 50 OF 74

As a project manager, you have a weekly video conference with stakeholders as part of your communication plan. What additional details should the communication plan include? Select all that apply.

GoalCorrect Answer

Duration

Key datesCorrect Answer

Location

QUESTION 51 OF 74

As a project manager, you schedule a daily check-in meeting for core team members. Not all members can attend the meeting because of time zone conflicts. What action can you take to ensure communication is still flowing between all team members?

Enforce the expectation that all team members are required to attend the meeting.

Adjust the meeting times to weekly check-in meetings so that all team members can attend.

Work hard to choose a meeting time that will work best for all team members.

Create daily email updates for the whole team with a summary of tasks worked on for the day.Correct Answer

QUESTION 52 OF 74

What are the key benefits of a communication plan? Select all that apply.

Keeps people engaged and motivated throughout the projectCorrect Answer

Improves overall effectiveness of communicationCorrect Answer

Provides guidance on technical project terms

Involves stakeholders in effective conversationsCorrect Answer

QUESTION 53 OF 74

As a project manager, you write a communication plan for your new project. You include monthly email check-ins that review a high-level summary of project updates. What group should receive this type of communication?

Core team members

Project managers

Whole company

Key stakeholdersCorrect Answer

QUESTION 54 OF 74

What questions can project managers ask to optimize and streamline communications? Select all that apply.

How can we improve communications with you?Correct Answer

How are you implementing the content we communicate?

What is not working or is not effective in our communication?Correct Answer

What is working in how we communicate with you about the project?Correct Answer

QUESTION 55 OF 74

In project documentation, what is the purpose of a shared file drive? Select all that apply.

Project stakeholders can use them for project proposals.

Team members can store multiple files in one place.Correct Answer

Project stakeholders can use them for team reviews.

Team members can have accountability for items in the folder.Correct Answer

QUESTION 56 OF 74

The project manager has identified the goals, barriers, and communication methods for a project. What is the final piece they must determine before creating the communication plan?

Team members

Team feedback

Key stakeholdersCorrect Answer

Stakeholder analysis

QUESTION 57 OF 74

After a project manager has delivered a message to their team members, what should they do to ensure they communicate the details effectively?

Allow teammates to update the original message on their own accord.

Allow teammates to add new information to the message.

Add new important information to the message and resend.

Follow up with team members to ensure the message is clear.Correct Answer

QUESTION 58 OF 74

What is the typical communication plan for key stakeholders in a project?

Launch prep schedule every six weeks

Monthly emails with a status update overviewCorrect Answer

Backlog discussion sessions to review tasks

Daily check-ins scheduled with task updates

QUESTION 59 OF 74

Which tools can help determine the best type of communication for those involved with the project? Select all that apply.

Project charter

Stakeholder mapCorrect Answer

RACI chartCorrect Answer

Risk register

QUESTION 60 OF 74

A project manager has created documentation that includes information that does not need to be accessible to all team members. How can you ensure the documentation is accessible to the right people?

Summarize only the relevant information for those who need to keep informed and require them to request access to confidential informationCorrect Answer

Meet with every person on the project team to check if they need access

Give everyone a summary of the relevant information and the details of the project

Give everyone the same access level since they are on the project and share the all important resources

QUESTION 61 OF 74

A project manager creates a centralized planning document. They create an overview sheet with the project description and communication expectations. What is another piece of information they can include in the overview sheet?

Goals on how many daily check-ins for project

Instructions for how to use the spreadsheetCorrect Answer

Goals for how many emails to send to stakeholders

Instructions for how to use the RACI chart

QUESTION 62 OF 74

As a project manager, part of your communication plan is to send an email every Tuesday at 10:00 a.m. What additional details should the communication plan include? Select all that apply.

Type of communicationCorrect Answer

Duration

GoalCorrect Answer

RecipientsCorrect Answer

QUESTION 63 OF 74

How can a project manager evaluate which parts of a project communication plan are over-sharing or under-sharing information? Select all that apply.

Ask team members if other team members have mentioned anything.

Convert daily-check ins to feedback reviews to save time on the project.

Have one-on-one conversations with stakeholders and team members.Correct Answer

Create anonymous feedback surveys for stakeholders and team members.Correct Answer

QUESTION 64 OF 74

Which of the following communication methods are most appropriate for core project team members? Select all that apply.

Formal presentations to explain project deliverables

Daily meetings to report on project progressCorrect Answer

Department newsletters on current projects

Quick virtual check-ins to answer questionsCorrect Answer

QUESTION 65 OF 74

What best practice should you consider when you share project documentation among stakeholders and team members?

Share details of the project whenever a team member asks for it

Make sure all team members have access to the data in the project

Share project details on a need-to-know basisCorrect Answer

Make sure all stakeholders have access to the data in the project

QUESTION 66 OF 74

As a project manager, you create a communication plan for a project. You need to identify potential barriers. Which of the following questions should you ask to identify a potential barrier?

Will daily check-ins be required?

Are there any privacy or internet access issues?Correct Answer

Will the stakeholders like the project team members?

How was the project RACI chart created?

QUESTION 67 OF 74

You create a communication plan to send an email to key stakeholders weekly at a specified time. Into which part of the communication plan do you put the specified time, 11:00 a.m.?

Key datesCorrect Answer

Time Zone

Frequency

Delivery method

QUESTION 68 OF 74

As a project manager, you decide to hold video conferences with your core project team and stakeholders as part of your communication plan. What additional details should the communication plan include? Select all that apply.

Key datesCorrect Answer

Duration

Resource locationsCorrect Answer

Location

QUESTION 69 OF 74

A project communication plan organizes and documents the processes and types of communication for a project. What else can a plan include?

Budget of each task

Expectations of communicationCorrect Answer

Expectation of stakeholders

Roles of each team member

QUESTION 70 OF 74

How can a project manager use a RACI chart and stakeholder map when creating a project communication plan?

To determine what type of communication is best for the team membersCorrect Answer

To assess which stakeholder would be able to respond fastest to emails

To determine the issues that could come up during the plan

To assess the frequency of the communication method to each team member

QUESTION 71 OF 74

The project manager has identified the key stakeholders, barriers, and communication methods in a project. What is the final piece they must determine before creating the communication plan?

Project tasks

GoalsCorrect Answer

Budget

Timesheets

QUESTION 72 OF 74

What should a project manager assume when writing a new email message for team members about project updates?

No one will respond to your message

Not all of the recipients will read the message

It’s safe to include sensitive or personal information

The message will be delivered to everyone in the companyCorrect Answer

QUESTION 73 OF 74

In a project communication plan, what are the goals of daily check-ins with core team members?

Team members can see who completed the most tasks.

Project managers can set new milestones for the project.

Project managers can communicate with stakeholders on progress.

Team members can give progress updates and blockers on tasks.Correct Answer

QUESTION 74 OF 74

Which of the following tools can help organize project plans and documents? Select all that apply.

A centralized planning documentCorrect Answer

A RACI chart

An overview sheet (dashboard)Correct Answer

A shared file driveCorrect Answer

Ready to test your recall?

Fill in the blank: Effective communication is clear, honest, relevant, and _____.

Urgent

rare

frequent

one-sided

How confident are you in this answer?