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Google Project Management Professional Certificate • STUDY MODE

PROJECT CHARTER COMPONENTS

QUESTION 1 OF 43

Which of the following pieces of information from the supporting materials is appropriate for the project summary? Select all that apply.

Plans to expand the tablet rollout to all Sauce & Spoon locations

A detailed timeline of the project’s tasks and milestones

The pilot will roll out in the bar area of each restaurantCorrect Answer

The Sauce & Spoon locations selected for the rolloutCorrect Answer

Explanation:

The decision to limit the rollout to the bar area of each restaurant is an important detail that is appropriate for the summary. Explanation: The pilot locations are important pieces of information that are appropriate for the summary.

QUESTION 2 OF 43

Which goals did you identify in the supporting materials for this project? Select all that apply.

Create a project charter

Hire 3-5 more waitstaff at each location

Decrease table turn time by 30 minutesCorrect Answer

Increase product mixCorrect Answer

Explanation:

The tablets will reduce ordering and checkout times, which should help the team achieve this goal. Explanation: Selecting tablets that can promote specific items and offer coupons should help the team achieve this goal.

QUESTION 3 OF 43

Which goals are suggested or implied by the supporting materials? Select all that apply.

Adjust the restaurant layout to increase efficiency

Reduce the size of the kitchen staff

Decrease employee burnout and turnoverCorrect Answer

Reduce the number of negative customer reviewsCorrect Answer

Explanation:

The supporting materials discuss employee burnout and high turnover rates. The tablets will reduce strain on the restaurant staff, which could help resolve these issues. Explanation: Many recent negative reviews relate to a “delay in service.” The tablets will speed up service, which could help resolve this issue.

QUESTION 4 OF 43

Which deliverables did you identify in the supporting materials for this project? Select all that apply.

A customer loyalty program

Tablets installed in the bar area of two restaurant locationsCorrect Answer

Clear data points to track metricsCorrect Answer

A plan to train the staff on the new systemCorrect Answer

Explanation:

The team needs to install the tablets in order to start the pilot program, making this a core project deliverable. Explanation: Collecting data is a core deliverable for this project. The tablets will track table turn time and ordering trends that Sauce & Spoon can use to ensure success. Explanation: A training program is a core deliverable that will help the staff adapt to the change. ACTIVITY: REVISE YOUR PROJECT CHARTER

QUESTION 5 OF 43

Which of the following decisions are the subject of stakeholder misalignment within the Sauce & Spoon tablet project?

Upgrade the WiFi systems to ensure the tablets run smoothly

Reallocate payroll to hire more kitchen staffCorrect Answer

Measure project goals through the end of June

Remove decreasing guest wait time as a separate goal

Explanation:

The team could not agree whether to reallocate payroll to hire more kitchen staff, making this a misalignment.

QUESTION 6 OF 43

How does a project charter act as an alignment tool? Select all that apply.

Ensures consistency because it does not change throughout the project

Facilitates disagreements among team members about project goals and deliverables

Lays out project details to ensure the team is working toward the outcomes all stakeholders expectCorrect Answer

Addresses misalignments and documents when and how stakeholders resolve themCorrect Answer

Explanation:

The project charter documents agreed-upon goals and details. You should update it regularly to realign stakeholders as needed. Explanation: The project charter documents how the team resolves misalignments to avoid confusion in the future.

QUESTION 7 OF 43

How do Peta and her team resolve the issue of reallocating payroll to the kitchen staff?

They agree to hire more bussers and runners to ensure the success of the tablet project.

They agree that the added revenue from the tablets will allow Sauce & Spoon to hire more kitchen staff.

They decide to hire part-time line cooks.

They discuss several ideas, but do not resolve the issue.Correct Answer

Explanation:

The team cannot agree on how to resolve the payroll issue, so they do not reach a decision. ACTIVITY: UPDATE YOUR PROJECT CHARTER GOALS

QUESTION 8 OF 43

Which of the following is an example of a measurable goal?

Improve back-of-house employee satisfaction

Decrease table turn time by improving ticket order flow

Reduce food waste by 25% by the end of Q2Correct Answer

Improve table service productivity and efficiency by installing tabletop menu tablets at the start of Q2

Explanation:

This goal is measurable because it states by how much to reduce food waste.

QUESTION 9 OF 43

Which of the following is an example of a time-bound goal? Select all that apply.

Decrease table turn time by 30%

Increase average check value to $75

Increase appetizer sales by the end of Q2Correct Answer

Implement menu tablets by the start of Q2Correct Answer

Explanation:

This goal is time-bound because it is clear when it should be completed. Explanation: This goal is time-bound because it is clear when it should be completed.

QUESTION 10 OF 43

One of the project goals is to decrease average table turn time. Which version of this goal meets all the SMART criteria?

Decrease average table turn time by 30 minutes, resulting in decreased customer wait time and more profit

Decrease average table turn time by approximately 30 minutes by the end of the second quarter (Q2), resulting in decreased customer wait timeCorrect Answer

Decrease average table turn time by the end of the year in order to keep executives and investors happy

Decrease average table turn time by 30 minutes by the end of the week, resulting in more profit and a decrease in customer wait time

Explanation:

This goal meets all the SMART criteria. It has a specific aim, it is measurable in minutes, it is attainable through the tablet program, it is relevant to Sauce & Spoon’s larger business goals, and it is time-bound within Q2.

QUESTION 11 OF 43

One of the project goals is to increase the average check total for each table. Which version of this goal meets all the SMART criteria?

Increase average check total to $75 by selling more appetizers and beverages by the end of Q2, resulting in increased profitsCorrect Answer

Increase average check total to $75 by the end of Q2

Increase average check total by selling more appetizers and beverages by the end of Q2

Increase average check total by $75 by selling more appetizers and beverages within five years

Explanation:

This goal meets all the SMART criteria. It has a specific aim, it is measurable in money spent, it is attainable through the tablet program, it is relevant to Sauce & Spoon’s larger business goals, and it is time-bound within Q2.

QUESTION 12 OF 43

What is the purpose of a project charter? Select all that apply.

Serves as a detailed project plan with a schedule

Organizes vital project informationCorrect Answer

Defines the project and outlines necessary detailsCorrect Answer

Acts as a useful reference throughout the projectCorrect Answer

Explanation:

Providing vital project information in a well-organized and skimmable format ensures that more senior stakeholders who may not have time to read all of the details still have visibility into the project and an opportunity to provide feedback on the plans. Explanation: Defining the project and outlining the necessary details in a clear, succinct format can ensure that all project stakeholders agree on what a successful project looks like. Explanation: The project charter is a living document which should be continually updated so that all members of the team and senior stakeholders have a central location to refer to about the project.

QUESTION 13 OF 43

What three questions should you ask yourself when adding details to a project charter? Select all that apply.

Which project management tools would the stakeholders prefer the team use?

Who are the stakeholders?Correct Answer

What details are most important to the stakeholders?Correct Answer

Are there project details that the stakeholders might disagree with?Correct Answer

Explanation:

You need to identify your key stakeholders to ensure you)re getting feedback and direction from the people who are funding the project and who will ultimately judge the success of the project. Explanation: You need to know which details are most important to your stakeholders so you can prioritize ensuring success on these details and providing frequent updates on the areas of highest concern to your stakeholders. Explanation: You need to identify any details your stakeholders might not agree with so you can provide additional visibility for those details, lead conversations with stakeholders to resolve the disagreements, and ultimately document the outcomes of those conversations.

QUESTION 14 OF 43

How can you use your project charter as a tool to align with stakeholders in the initiation phase?

Ask stakeholders to each submit their visions for the project and add these as separate project charters.

Edit the project charter into a 1-page, high-level summary for your team members to review.

Introduce the project team to stakeholders so that everyone can discuss the project charter together.

Present the project charter to stakeholders to confirm that everyone agrees with the project information.Correct Answer

Explanation:

To facilitate alignment, you present the charter to stakeholders and confirm agreement. This is essential, as misalignment among stakeholders about project details is a common cause of project failure.

QUESTION 15 OF 43

Fill in the blank: _____ are the expected gains of a project. These can be direct or indirect.

Milestones

BenefitsCorrect Answer

Costs

Stakeholders

Explanation:

Benefits are the expected gains of a project. These can be direct, monetary gains or indirect benefits, like an improvement in customer engagement or satisfaction.

QUESTION 16 OF 43

What step for making project charter goals measurable involves researching how others in your industry quantify success?

BenchmarkingCorrect Answer

Setting milestones

Aligning stakeholders

Budgeting

Explanation:

To make a goal measurable, you can research how others in your industry quantify success. This is called benchmarking, which refers to evaluating success against a standard.

QUESTION 17 OF 43

What key information does the project charter contain? Select all that apply.

Schedules

DeliverablesCorrect Answer

GoalsCorrect Answer

SummaryCorrect Answer

Explanation:

The project charter contains key information like deliverables. Explanation: The project charter contains key information like the project goals. Explanation: The project charter contains key information like the summary.

QUESTION 18 OF 43

Fill in the blank: A common cause of project failure is _____. Select all that apply.

making too many changes to the project charter

using the wrong template for the project charter

misalignment between you and your stakeholders on the vision for the projectCorrect Answer

misalignment on the project details between stakeholdersCorrect Answer

Explanation:

Even if you succeed at all of the deliverables you feel are important to the project, if your stakeholders have different key deliverables, they may consider the project a failure. Explanation: For a project to be a complete success, all of the stakeholders need to be in agreement on the definition of what success looks like for the project.

QUESTION 19 OF 43

What are project benefits?

The estimate of the amount of money allocated to complete the project

The money spent on project tasks

The expected gains of a projectCorrect Answer

The boundaries of a project

Explanation:

Benefits are the expected gains of a project. These can be direct, monetary gains or indirect benefits, like an improvement in customer engagement or satisfaction. The benefits of a project should outweigh the costs.

QUESTION 20 OF 43

Beyond clarifying who your stakeholders are, what can a stakeholder analysis help you understand? Select all that apply.

How to increase a stakeholder)s level of influence

How strongly to prioritize a particular stakeholder)s needs and goalsCorrect Answer

How your stakeholders prefer to communicateCorrect Answer

What your stakeholders’ priorities areCorrect Answer

Explanation:

You can use a stakeholder analysis to better understand stakeholder priorities, communication preferences, and needs and goals. Later, this tool will help to support your project negotiations. Explanation: A stakeholder analysis is a visual representation of your stakeholders. It helps you learn how your stakeholders prefer to communicate. It also clarifies stakeholder priorities and how to prioritize stakeholder needs and goals. Explanation: A stakeholder analysis is a visual representation of your stakeholders. It helps you understand who your stakeholders are, what their priorities are, and how they prefer to communicate.

QUESTION 21 OF 43

Persuasion and negotiation are constructive tools that can help project managers do what? Select all that apply.

Escalate conflict to maximize gain

Achieve workable solutions for everyone involvedCorrect Answer

Enhance communicationCorrect Answer

Clarify wants and needsCorrect Answer

Explanation:

When it comes to project management, persuasion and negotiation are constructive tools. They help to raise the level of communication, clarify needs, and find solutions for all involved. Explanation: As a project manager, it is important to understand that people you negotiate with are colleagues and peers, not opponents. To that end, you can use persuasion and negotiation as constructive tools. These typically raise the level of communication, clarify needs, and help find solutions for all involved. Explanation: As a project manager, persuasion and negotiation are constructive tools. They help to raise the level of communication with stakeholders, clarify needs, and find solutions for all involved.

QUESTION 22 OF 43

Fill in the blank: A _____ is a temporary alliance or partnering of individuals or groups in order to achieve a common purpose or to engage in a joint activity.

development team

merger

stakeholder group

coalitionCorrect Answer

Explanation:

An effective coalition includes people with the right mix of influence or power and interest.

QUESTION 23 OF 43

You are a project manager who has just been assigned the task of drafting a project charter. In which ways are project charters helpful? Select all that apply.

A project charter helps you track daily and weekly task statuses throughout the project.

A project charter helps you organize vital project information.Correct Answer

A project charter helps create a framework for the work that needs to be done.Correct Answer

A project charter helps communicate project details to the necessary people.Correct Answer

QUESTION 24 OF 43

You’re working on a project plan with a new client and they ask about the word “scope,” which they keep seeing in the project plan draft. What’s the best way to describe scope to your client?

Scope refers to the boundaries of a project.Correct Answer

Scope refers to the metrics of the milestones of the project.

Scope refers to the target goals of a project.

Scope refers to the total cost of the project.

QUESTION 25 OF 43

As you are discussing a key project outcome with a stakeholder, you hear them say, “we need to get the team in alignment on this.” What does the stakeholder mean by “alignment”?

Reaching agreement between two or more parties.

Making sure the tasks of the project lead to the goals.

Finding opportunities to talk about project goals and company vision.

Reporting misaligned stakeholdersCorrect Answer

QUESTION 26 OF 43

You’re a project manager training a fellow coworker. Your trainee asks for clarification on the term “misalignment” when it comes to project charters. Which of the following is the best example of misalignment to give them?

During a project meeting, two stakeholders disagree on what the meaning is behind the corporate mission statement.

One stakeholder comes to you in confidence and tells you that they can’t work with another project team member for personal reasons.

During a project meeting, two stakeholders express different ideas about how best to accomplish the project goals listed in the project charter.Correct Answer

You receive an email from a stakeholder explaining why the proposed project goals in the project charter draft are great but could use a grammar check.

QUESTION 27 OF 43

As you are working on project goals for your project charter, you find it difficult to add specific numbers or measures to the goals. You turn to your project management mentor, who suggests you apply benchmarking to your goals. Which of the following best describes benchmarking?

Evaluating success against the standard.Correct Answer

Comparing your goals with other company project goals.

Testing your goals against historical data.

Taking a break from writing goals and coming back to them later with a fresh perspective.

QUESTION 28 OF 43

You are a project manager working on making your project goals SMART goals. You’ve learned that over the past three years, sales revenue has improved by the following percentages, respectively: 6%, 4%, 5%. Which of the following project goals is the best representation of an attainable goal?

Improve sales revenue by 100%.

Improve sales revenue by 25%.

Improve sales revenue by 7%.Correct Answer

Improve sales revenue by 81%.

QUESTION 29 OF 43

As you draft your project charter it is important to determine what is in scope and what is out of scope. Which of the following questions will best help you set your project scope? Select all that apply.

Do your stakeholders disagree on any elements?Correct Answer

Are there any details you should designate as out-of-scope for this particular project?Correct Answer

Which project details are your stakeholders aligned on that would be considered in-scope?Correct Answer

Which stakeholders are most likely to agree with your project boundaries?

QUESTION 30 OF 43

As a project manager, you are learning that negotiation is a very important part of your role. One of the most important negotiations you will deal with is _______.

The project benefits versus costs breakdown.

The task assignment process.

Defining and maintaining project scope.Correct Answer

Level of stakeholder involvement.

QUESTION 31 OF 43

You’ve encountered a disagreement among project team members regarding the costs and benefits list in the project charter. What are two constructive tools for enhancing communication, clarifying wants and needs, and achieving workable solutions for everyone involved? Select all that apply.

The Tri-Traction Method

Influence

NegotiationCorrect Answer

PersuasionCorrect Answer

QUESTION 32 OF 43

You’re a project manager experiencing some opposition to your project goals. You decide one good way to apply influence is to form a coalition. Which of the following represents the most important component for an effective coalition?

Stakeholders with strong technical experience

A well-defined coalition statement

People with the right mix of power and interestCorrect Answer

Good communication and a diplomatic framing

QUESTION 33 OF 43

You are a new project manager, and you have been tasked with helping a new client understand what a project charter is. Which of the following best describes a project charter?

A formal document that clearly defines the project and outlines the necessary details to reach the project's goalsCorrect Answer

A binding legal document that sets the conditions and behaviors of both client and company.

A group of documents illustrating the background behind a project and the exact dates when goals will be accomplished.

A formal document giving permission to those who sign the document the authorization to complete the project.

QUESTION 34 OF 43

You notice there is a potential for misalignment between stakeholders regarding project goals. What are some best practices for preventing and/or helping to resolve project misalignment? Select all that apply.

Facilitate a discussion between disagreeing stakeholders to try and reach an agreement.Correct Answer

Record the feedback you receive from stakeholders and document any misalignments and their resolutions.Correct Answer

Report the misaligned stakeholders to your project sponsor.

Take the time early on in the project to clearly define the project for stakeholders.Correct Answer

QUESTION 35 OF 43

You are preparing your project charter draft, and you start by considering your audience. What are the most effective questions to ask when considering your audience when writing a project charter? Select all that apply.

Who are your stakeholders?Correct Answer

How can you best highlight aspects of the project that stakeholders will like?

Are there project details stakeholders might disagree with?Correct Answer

What details are most important to project stakeholders?Correct Answer

QUESTION 36 OF 43

You’re working on making the goals in your project charter SMART goals. You’re starting the process by making your goals more specific. Which of the following questions can best help you make your goals specific? Select all that apply.

What am I aiming to accomplish?Correct Answer

What are the requirements and constraints of this goal?Correct Answer

Does it make sense for a competing company to pursue this goal?

How can I make this goal more subjective?

QUESTION 37 OF 43

As you are drafting a project charter, you realize you need to add a project proposal section. One of the most important parts of this section is the list of and .

Benefits and CostsCorrect Answer

Current Assets and Budget Needs

Tasks and Completion Dates

Stakeholders and Clients

QUESTION 38 OF 43

You have completed your stakeholder analysis by identifying how each of your project stakeholders fits in a power-interest grid. Which of the following stakeholders should you prioritize when it comes to keeping them informed and helping them to accomplish their goals?

A high influence, low power stakeholder

A low influence, low power stakeholder

A low influence, high power stakeholder

A high influence, high power stakeholderCorrect Answer

QUESTION 39 OF 43

You are working through negotiations with stakeholders of your project and want to find ways to more effectively influence. What are the four steps to effective influence according to Dr. Jay Conger?

Identify stakeholder impact, gather historical data, highlight support system, provide resources.

Establish common framework, identify responsibilities, share data, and personalize.

Establish power-influence dynamic, communicate benefits, mitigate tradeoffs, and lead with authenticity.

Establish credibility, frame for common ground, provide evidence, and connect emotionally.Correct Answer

QUESTION 40 OF 43

You are a project manager working on completing a project charter. You know the project charter should include which of the following? Select all that apply.

Executive SummaryCorrect Answer

Day-to-day timeline

GoalsCorrect Answer

DeliverablesCorrect Answer

QUESTION 41 OF 43

Some of your project stakeholders are asking why they need to be involved in the details of the project charter. Why is it crucial to take time during the initiation phase to create a project charter that clearly lays out the project details for stakeholders?

Making sure the tasks of the project lead to the goals.

Because stakeholders are usually in charge of the budget.

Because stakeholders will be the ones performing the day-to-day project tasks.

Because stakeholders generally aren't involved in the day-to-day tasks of project execution.Correct Answer

QUESTION 42 OF 43

You’ve learned as a project manager that while drafting a project charter, it is important to define the project scope, benefits, and costs. What do “benefits” refer to?

Benefits are the budget dividends after project implementation.

Benefits are the advantages acquired by stakeholders after project completion.

Benefits are the anticipated task outcomes of a project.

Benefits are the expected gains of a project.Correct Answer

QUESTION 43 OF 43

You’ve learned that one of the best ways to apply influence in negotiations is to form a temporary alliance or partnering of individuals or groups in order to achieve a common purpose or to engage in a joint activity. Which of the following best describes this temporary alliance?

Affiliation

Support group

Cohort

CoalitionCorrect Answer

Ready to test your recall?

Which of the following pieces of information from the supporting materials is appropriate for the project summary? Select all that apply.

💡Select all 2 correct answers before submitting (0 of 2 selected).

Plans to expand the tablet rollout to all Sauce & Spoon locations

A detailed timeline of the project’s tasks and milestones

The pilot will roll out in the bar area of each restaurant

The Sauce & Spoon locations selected for the rollout

How confident are you in this answer?

PROJECT CHARTER COMPONENTS

Which of the following pieces of information from the supporting materials is appropriate for the project summary? Select all that apply.

Which goals did you identify in the supporting materials for this project? Select all that apply.

Which goals are suggested or implied by the supporting materials? Select all that apply.

Which deliverables did you identify in the supporting materials for this project? Select all that apply.

Which of the following decisions are the subject of stakeholder misalignment within the Sauce & Spoon tablet project?

How does a project charter act as an alignment tool? Select all that apply.

How do Peta and her team resolve the issue of reallocating payroll to the kitchen staff?

Which of the following is an example of a measurable goal?

Which of the following is an example of a time-bound goal? Select all that apply.

One of the project goals is to decrease average table turn time. Which version of this goal meets all the SMART criteria?

One of the project goals is to increase the average check total for each table. Which version of this goal meets all the SMART criteria?

What is the purpose of a project charter? Select all that apply.

What three questions should you ask yourself when adding details to a project charter? Select all that apply.

How can you use your project charter as a tool to align with stakeholders in the initiation phase?

Fill in the blank: _____ are the expected gains of a project. These can be direct or indirect.

What step for making project charter goals measurable involves researching how others in your industry quantify success?

What key information does the project charter contain? Select all that apply.

Fill in the blank: A common cause of project failure is _____. Select all that apply.

What are project benefits?

Beyond clarifying who your stakeholders are, what can a stakeholder analysis help you understand? Select all that apply.

Persuasion and negotiation are constructive tools that can help project managers do what? Select all that apply.

Fill in the blank: A _____ is a temporary alliance or partnering of individuals or groups in order to achieve a common purpose or to engage in a joint activity.

You are a project manager who has just been assigned the task of drafting a project charter. In which ways are project charters helpful? Select all that apply.

You’re working on a project plan with a new client and they ask about the word “scope,” which they keep seeing in the project plan draft. What’s the best way to describe scope to your client?

As you are discussing a key project outcome with a stakeholder, you hear them say, “we need to get the team in alignment on this.” What does the stakeholder mean by “alignment”?

You’re a project manager training a fellow coworker. Your trainee asks for clarification on the term “misalignment” when it comes to project charters. Which of the following is the best example of misalignment to give them?

As you are working on project goals for your project charter, you find it difficult to add specific numbers or measures to the goals. You turn to your project management mentor, who suggests you apply benchmarking to your goals. Which of the following best describes benchmarking?

You are a project manager working on making your project goals SMART goals. You’ve learned that over the past three years, sales revenue has improved by the following percentages, respectively: 6%, 4%, 5%. Which of the following project goals is the best representation of an attainable goal?

As you draft your project charter it is important to determine what is in scope and what is out of scope. Which of the following questions will best help you set your project scope? Select all that apply.

As a project manager, you are learning that negotiation is a very important part of your role. One of the most important negotiations you will deal with is _______.

You’ve encountered a disagreement among project team members regarding the costs and benefits list in the project charter. What are two constructive tools for enhancing communication, clarifying wants and needs, and achieving workable solutions for everyone involved? Select all that apply.

You’re a project manager experiencing some opposition to your project goals. You decide one good way to apply influence is to form a coalition. Which of the following represents the most important component for an effective coalition?

You are a new project manager, and you have been tasked with helping a new client understand what a project charter is. Which of the following best describes a project charter?

You notice there is a potential for misalignment between stakeholders regarding project goals. What are some best practices for preventing and/or helping to resolve project misalignment? Select all that apply.

You are preparing your project charter draft, and you start by considering your audience. What are the most effective questions to ask when considering your audience when writing a project charter? Select all that apply.

You’re working on making the goals in your project charter SMART goals. You’re starting the process by making your goals more specific. Which of the following questions can best help you make your goals specific? Select all that apply.

As you are drafting a project charter, you realize you need to add a project proposal section. One of the most important parts of this section is the list of ____ and ____.

You have completed your stakeholder analysis by identifying how each of your project stakeholders fits in a power-interest grid. Which of the following stakeholders should you prioritize when it comes to keeping them informed and helping them to accomplish their goals?

You are working through negotiations with stakeholders of your project and want to find ways to more effectively influence. What are the four steps to effective influence according to Dr. Jay Conger?

You are a project manager working on completing a project charter. You know the project charter should include which of the following? Select all that apply.

Some of your project stakeholders are asking why they need to be involved in the details of the project charter. Why is it crucial to take time during the initiation phase to create a project charter that clearly lays out the project details for stakeholders?

You’ve learned as a project manager that while drafting a project charter, it is important to define the project scope, benefits, and costs. What do “benefits” refer to?

You’ve learned that one of the best ways to apply influence in negotiations is to form a temporary alliance or partnering of individuals or groups in order to achieve a common purpose or to engage in a joint activity. Which of the following best describes this temporary alliance?

Ready to test your recall?

As you are drafting a project charter, you realize you need to add a project proposal section. One of the most important parts of this section is the list of and .