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Google UX Design Professional Certificate • STUDY MODE

PRACTICE QUIZ

QUESTION 1 OF 38

Which of the following is an example of a pain point? Select all that apply.

Receiving an update via email about a product’s availability

Discovering the chat function on a site is switched off during the posted hours of operation.Correct Answer

Struggling to read the small text in an app.Correct Answer

Unresponsive touch screen optionsCorrect Answer

Explanation:

This is an example of a support pain point, since the user can’t get the answers they need. Other pain points include unresponsive touch screen options, or discovering the chat function on a site is switched off during the posted hours of operation. Explanation: This is an example of a product pain point, since this is a UX issue that frustrates the user. Other pain points include unresponsive touch screen options, or discovering the chat function on a site is switched off during the posted hours of operation. Explanation: This is an example of a pain point since this is a UX issue that frustrates the user. Other pain points include, discovering the chat function on a site is switched off during the posted hours of operation, or struggling to read the small text in an app.

QUESTION 2 OF 38

How can an empathy map help UX designers understand a user’s perspective?

It can help UX designers market a product to a different group of users

It can help UX designers solve problems they think users have.

It can convey to UX designers what users think, say, feel, and do to understand what users actually need from a product.Correct Answer

It can help UX designers assume what users want.

Explanation:

An empathy map is an easily-understood chart that explains everything the designer learns about a user.

QUESTION 3 OF 38

Which of the following is an example of a process pain point?

User encounters a paywall pop-up in the middle of a digital article

User is unable to find answers to a question on their own

User cannot select or click a website navigation link

User faces difficulty adding an item to an online shopping cartCorrect Answer

Explanation:

Process pain points are frustrations that stop the user going from point A to point B. If there’s an issue with completing an experience, such as moving an item to a shopping cart, that’s considered a process pain point.

QUESTION 4 OF 38

Most pain points fall into one of four categories: product, financial, process, or support.

TrueCorrect Answer

False

Explanation:

Most pain points fall into one of four categories: product, financial, process, and support.

QUESTION 5 OF 38

Fill in the blank: When you empathize with someone, you share their _____.

mental and emotional experiencesCorrect Answer

personal preferences and ideas

physical needs and challenges

typical behaviors and thoughts

Explanation:

Approaching UX research with empathy makes it easier for you to solve the right problem.

QUESTION 6 OF 38

What are pain points?

The belief that you’re unskilled, inferior to others, or bad at your job, despite your success.

Any financial, product, process, or support issues that are facing the user.

Any UX issues that frustrate the user and block the user from getting what they need.Correct Answer

The ability to understand someone else’s feelings or thoughts in a situation.

Explanation:

Pain points are any UX issues that frustrate the user and block the user from getting what they need.

QUESTION 7 OF 38

What can you do to build personas that truly represent your potential users?

Build them based on your experiences

Build them based on researchCorrect Answer

Build them based on a single user testimony

Explanation:

As you research, you)ll form images in your head about who your users are. WEEKLY CHALLENGE 1

QUESTION 8 OF 38

A new UX designer reaches out to you and asks if you have any bandwidth to review their work before sending it to stakeholders. You agree, review their design, and begin drafting your feedback for the new UX designer. What phrase can you use to begin to provide respectful, but honest feedback?

“You really should avoid designing in that way ...”

"This is the wrong placement for the home button ...”

“I like what you’ve done here. Have you considered ... ”Correct Answer

“You really need to update the location of your homepage logo...”

QUESTION 9 OF 38

When you are creating a design to solve the right problem that users want solved, it’s best to do this with empathy. What does it mean to empathize with someone?

To share their mental and emotional experiencesCorrect Answer

To acknowledge their feelings

To assume positive intentions about their feelings

To have pity for their situation

QUESTION 10 OF 38

You have decided to conduct a research study to receive input from potential users on your new grocery store shopping app idea. You know this will be beneficial to the development of your app. You compile a list of detailed questions that a recruiter can ask to determine if participants would be a good fit for research study. What did you provide to the recruiter?

A screener surveyCorrect Answer

A pain point survey

A stakeholder survey

A user survey

QUESTION 11 OF 38

You are ready to interview participants for a UX research project you are conducting. What factors do you need to consider when finding potential interview participants? Select all that apply.

The company’s competitors

Project time constraintsCorrect Answer

The type of project you are designingCorrect Answer

Project budgetsCorrect Answer

QUESTION 12 OF 38

You begin to recruit participants to interview. You have created a list of people you know who have agreed to be interviewed. You now need to recruit participants that you do not know. Where is the best way to find participants that you do not personally know? Select all that apply.

Brick-and-mortar stores

Online platforms

Social networksCorrect Answer

Coffee shopsCorrect Answer

QUESTION 13 OF 38

You are excited to conduct your first online user interview. What can you do ahead of time to ensure that the interview runs smoothly? Select all that apply.

Send a list of your questions to the interviewee before the interview.

Provide the interviewee with answer stems to use during the interview.

Familiarize yourself with the platform you will use to conduct the interview.Correct Answer

Ensure the interviewee has access to the technology before the start of the interview.Correct Answer

QUESTION 14 OF 38

You are excited to conduct your first interview for a UX design shopping research project you are working on. You have prepared open-ended questions to ask participants. Which of the following are examples of open-ended questions? Select all that apply.

Have you purchased items online?

Do you prefer to shop online or in a brick-and-mortar store?

What do you like and dislike about shopping?Correct Answer

What does your day look like when you shop?Correct Answer

QUESTION 15 OF 38

The top-right square of a user empathy map focuses on what a user thinks. Which of the following could be used to gather information for this square?

Facial expressionsCorrect Answer

Their deep breaths

The placement of their hands during the interview

How long it takes users to respond to questions

QUESTION 16 OF 38

A colleague reaches out to you for advice about presenting goals they have created to stakeholders. What advice would you give them about setting goals? Select all that apply.

Create goals that focus on the designer’s pain points.

Create goals that focus on the design.

Create goals that are clear.Correct Answer

Create goals that are actionable.Correct Answer

QUESTION 17 OF 38

After completing research, you realize that you can group a set of people together because they share the same interests, goals and concerns. What is this group of people called?

A research group

A user groupCorrect Answer

A collaborative group

A similar group

QUESTION 18 OF 38

You have the first draft of your app ready to be shared with stakeholders. You mention this to your manager, but they want another designer to review it first to provide feedback. What practice does your manager want to perform?

A peer reviewCorrect Answer

An accessibility review

A stakeholder walkthrough

An activity review

QUESTION 19 OF 38

You know that one of the most important parts of the UX design process is empathizing with your users. What traits are important to understand to empathize with users? Select all that apply.

User pity

User behaviorsCorrect Answer

User motivationsCorrect Answer

User needsCorrect Answer

QUESTION 20 OF 38

You are conducting a research study to determine what users want to see in a new weather app you have an idea for. What can you do to talk to users directly in your study?

Determine the problem you want to see solved.

Analyze other weather apps on the market.

Recruit participants.Correct Answer

Schedule time with stakeholders.

QUESTION 21 OF 38

You are ready to begin recruiting for your new research design project. You recruit a number of participants whose characteristics reflect a subset of the target population that accurately reflects the characteristics of the large group. What type of sample does this describe?

Budget sample

Representative sampleCorrect Answer

Research sample

Design sample

QUESTION 22 OF 38

You have prepared for your first user interview. What have you done to feel prepared? Select all that apply.

Researched industry competitors) personal background information

Scripted the questions ahead of timeCorrect Answer

Collected any supplies you will need for the interviewCorrect Answer

Had a backup planCorrect Answer

QUESTION 23 OF 38

You ask a colleague for advice on conducting your first interview. They say to follow interview etiquette. What are examples of interview etiquette? Select all that apply.

Have your mobile device on the table in case of an emergency.

Speak in a clear and concise manner.Correct Answer

Ask open-ended questions.Correct Answer

Remain professional, no matter what responses you receive.Correct Answer

QUESTION 24 OF 38

After an interview with one of your participants, you decide to create a map that shows what the user says, does, thinks, and feels. What type of map did you create?

User map

Empathy mapCorrect Answer

Participant map

Feelings map

QUESTION 25 OF 38

At the early stages of designing a new app, you conduct interviews with stakeholders. You ask them open-ended questions to understand what the true need of users is, instead of just assuming. Your goal is to understand their feelings and thoughts. What is the goal you are trying to accomplish with users?

Sympathize with them

Assume traits about them

Have pity for them

Empathize with themCorrect Answer

QUESTION 26 OF 38

You found the perfect person to interview for your research study. How should you contact the prospective participant?

Send them an email.Correct Answer

Call their workplace to formally invite them to participate in the study.

Send an authorized letter to their workplace.

Send a letter to their residence.

QUESTION 27 OF 38

Your colleague is unsure about some of the goals they created for a new project. You review the goals and notice the focus on design and interface. What would you tell them about goal setting?

Goals should focus on a budget.

Goals should focus on the project’s timeline.

Goals should focus on the stakeholder needs.

Goals should focus on the user.Correct Answer

QUESTION 28 OF 38

A colleague wants to collaborate with you and create personas for a new project that you are both on. They want to meet tomorrow to develop the personas from scratch. What could you tell them?

Personas will present themselves after the first round of interviews with participants.

Personas can be created using a search engine.

Personas will be provided by stakeholders.

Personas should be created based on research.Correct Answer

QUESTION 29 OF 38

You are looking for a group of specific participants who are outside of your professional circle to interview through online platforms. Which online platforms can be used to recruit participants? Select all that apply.

Google Office

Amazon

FacebookCorrect Answer

RedditCorrect Answer

QUESTION 30 OF 38

You have an interview with a participant from your research study that you have been nervous about. You have prepared questions for the interview, but do not want to stumble on your words while asking the questions. What can you do beforehand to overcome your nervousness?

Ask the participant to read over the questions beforehand so the interview can focus only on their answers.

Practice delivering the questions out loud.

Send the participant a Google Doc to fill out their answers.

Ask the participants to read the questions out loud and tell them you will answer any clarifying questions.Correct Answer

QUESTION 31 OF 38

During an interview, an interviewee expresses frustration with a UX issue for a food delivery service app. What are they describing?

A hidden experience

A pain pointCorrect Answer

A bug of the app

A closed map

QUESTION 32 OF 38

In a team meeting, a colleague presents their creation of fictional users whose goals and characteristics represent the needs of a larger group of people. What did your colleague create?

A character map

A persona

A fictional chart

A group environmentCorrect Answer

QUESTION 33 OF 38

Your first interviewee just walked into the room. What could you ask as a light conversation starter?

How is your day going so far?

Are you prepared to provide consent to this recorded interview?

Do you think you are a good fit to be a participant in the study?Correct Answer

Have you reviewed the questions I’m going to ask?

QUESTION 34 OF 38

You are building a website for your portfolio. How should you represent your design work to demonstrate your skills most effectively?

With a list of links and photos

Using description of your personal brand

By creating a story about your design process with a beginning, middle and endCorrect Answer

By describing the job opportunities you are interested in

QUESTION 35 OF 38

You are preparing for interviews with participants for a UX design research study you are conducting. Which questions should you ask yourself to determine the interview goals? Select all that apply.

What are the users’ demographics?

What do I want to learn from the interviews?Correct Answer

Are there any characteristics of users I want to interview?Correct Answer

Are there certain pain points that I need to empathize with?Correct Answer

QUESTION 36 OF 38

You just completed multiple interviews with participants for your new music app research project. You decide to consolidate the feedback you received from all of your participants into an empathy map. What type of empathy map should you create?

User empathy map

Aggregated empathy mapCorrect Answer

Focus empathy map

Group empathy map

QUESTION 37 OF 38

As part of your portfolio website, you want to establish a personal brand. What intersects with your public persona to create your personal brand? Select all that apply.

PersonalityCorrect Answer

Unique skillsCorrect Answer

Values as a designerCorrect Answer

Hobbies

QUESTION 38 OF 38

You are in the early stages of research on a user interface design project. Part of your research is analyzing completed research on this same topic. The previous research data only includes participants in their early twenties. Which type of bias does this represent?

Gender

Race

Experience

AgeCorrect Answer

Ready to test your recall?

Which of the following is an example of a pain point? Select all that apply.

💡Select all 3 correct answers before submitting (0 of 3 selected).

Receiving an update via email about a product’s availability

Discovering the chat function on a site is switched off during the posted hours of operation.

Struggling to read the small text in an app.

Unresponsive touch screen options

How confident are you in this answer?