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Google UX Design Professional Certificate • STUDY MODE

PRACTICE QUIZ

QUESTION 1 OF 34

Which of the following user stories is complete?

A
I want high-quality tools so I can create desirable works of art.
B
As a team manager, I want to streamline administrative processes so that my employees remain productive.Correct Answer
C
As a teacher, I want access to more reading resources for my students.
Explanation:

This user story is complete with a type of user, action, and benefit. A complete user story keeps the problem user-centered, actionable, and clear.

QUESTION 2 OF 34

What happens when a user stays on the happy path in a user story?

A
The user reaches their goal without issue because everything goes as expected.Correct Answer
B
The user reaches their goal with some issues.
C
The user encounters a problem and is unable to reach their goal.
D
The user enjoys their journey but is unable to reach their goal.
Explanation:

Keeping users on the happy path helps them have a good user experience, which is the designer’s goal.

QUESTION 3 OF 34

What are some benefits of user journey mapping? Select all that apply.

A
Clarifies marketing strategies
B
Identifies improvement opportunitiesCorrect Answer
C
Highlights new pain pointsCorrect Answer
D
Reduces the impact of designer biasCorrect Answer
E
Helps create obstacle-free paths for usersCorrect Answer
Explanation:

One of the benefits of user journey mapping is being able to identify improvement opportunities by illustrating what the user goes through to achieve their goals. Other advantages include: highlighting new pain points, reducing the impact of designer bias, and helping create obstacle-free paths for users. Explanation: Use journey mapping highlights new pain points that a designer may not have thought about by illustrating what the user goes through to achieve their goals. Other advantages include: identifying improvement opportunities, reducing the impact of designer bias, and helping create obstacle-free paths for users. Explanation: User journey mapping reduces the impact of designer bias by illustrating what the user goes through to achieve their goals because it focuses on the persona’s needs instead of the designer’s. Other advantages include: identifying improvement opportunities, highlighting new pain points, and helping create obstacle-free paths for users. Explanation: User journey mapping helps to create obstacle-free paths for users by illustrating what the user goes through to achieve their goals. Other advantages include: identifying improvement opportunities, highlighting new pain points, and reducing the impact of designer bias.

QUESTION 4 OF 34

Why is it important to consider someone with a disability when creating personas, user stories, and user journeys? Select all that apply.

A
To meet diversity and accessibility expectations.
B
To ensure designers have a clearly defined path to market.
C
To avoid the serious physical or emotional consequences when accessibility needs are not addressed.Correct Answer
D
To consider those experiencing permanent, temporary, or situational disabilities.Correct Answer
Explanation:

It’s important to consider someone with a disability when creating personas, user stories, and user journeys because not addressing the needs of someone with a disability can have serious consequences. Consider if fire safety escape routes didn’t include routes for wheelchairs, or if grocery stores and medical practices didn’t include accessible entrances. Explanation: Considering accessibility in design, especially during the creation of personas, user stories, and user journeys, extends its benefits to many people. Whether they are people experiencing permanent, temporary, or situational disabilities, it’s important to remember that people with and without disabilities share the same goal for any given user problem that a design is trying to solve.

QUESTION 5 OF 34

What is the curb-cut effect?

A
A phenomenon that describes how products and policies designed for people with disabilities often end up helping everyone.Correct Answer
B
A design approach that considers products, devices, services, or environments for people with disabilities.
C
A term used to describe any products, equipment, or systems that enhance learning, working, and daily living for people with disabilities.
D
A design choice that takes into account personal identifiers like ability, race, economic status, language, age, and gender.
Explanation:

The curb-cut effect is a phenomenon that describes how products and policies designed for people with disabilities often end up helping everyone. WEEKLY CHALLENGE 2

QUESTION 6 OF 34

Your client has hired you and your UX design team to design a new app. They are anxious to get the project underway. You have outlined the design process for them so they understand all of the steps and milestones. They understand the importance of creating personas but are not sure why user stories are necessary. What should you tell them about the benefits of user stories? Select all that apply.

A
User stories can help the UX design team identify which designer is best suited to lead the project design.
B
User stories can help personalize pitches to stakeholders by demonstrating how the design will help specific types of people.Correct Answer
C
User stories can help the design team determine a clear goal for the project and unite the team around it.Correct Answer
D
User stories can help prioritize design goals and determine which problems are most critical to resolve.Correct Answer
QUESTION 7 OF 34

A junior UX designer on your team has asked you the elements they should include in a user story. What should you tell them? Select all that apply.

A
The research methods used to gain insights from the user
B
A description of the type of user the design is forCorrect Answer
C
The benefit that the user wants to gain from the designCorrect Answer
D
The action that the user wants to have happen in the designCorrect Answer
QUESTION 8 OF 34

Your UX design team is working through the beginning steps in the design process. User stories are doing well and the team is making good progress. Then, the lead UX designer asks everyone to try to anticipate edge cases. What are they referring to?

A
A situation that has an unusual problem and a lofty goal to achieve
B
A situation that has two or more unusual circumstances that coincide
C
A rare situation or unexpected problem that interrupts a standard user experienceCorrect Answer
D
A situation that clearly leads the users to their destination in the product
QUESTION 9 OF 34

You are working in the early stages of the UX design process for an app. You want to ensure you keep the most vulnerable users on the happy path in your design. How should you do this?

A
Create personas and user stories that account for a wide variety of users and problems.Correct Answer
B
Build a site map that will help guide users to the end objective of the app.
C
Come up with ideas and tips to provide users as they seek to accomplish the app’s objective.
D
Identify the user flow that is the easiest and most efficient to follow that accomplishes the app’s objective.
QUESTION 10 OF 34

You are working on a new website design with a junior UX designer who is just learning about the design process. At this point, the junior UX designer has created personas and user stories from the data gathered from empathy interviews. You instruct the junior UX designer to now create a user journey map. They are not sure what you mean by that. How should you explain it to them?

A
A user journey is the last design you show stakeholders before delivering the final product.
B
A user journey refers to the series of experiences a user has as they achieve a specific goal.Correct Answer
C
A user journey is a listing of tasks that a user must complete prior to entering the website.
D
A user journey is a fictional character created who will use the website.
QUESTION 11 OF 34

You are briefing your client on the status of the design process. You tell them you will be creating user journey maps next. The client asks you the benefits of this step. What benefits about user journey maps can you tell them? Select all that apply.

A
A user journey map shows the client the progress that the team is making on the design and the dates of significant design milestones.
B
A user journey map helps UX designers create obstacle-free paths for users.Correct Answer
C
A user journey map reduces the impact of designer bias.Correct Answer
D
A user journey map allows thorough documentation of the entire sequence of events and interactions a user experiences.Correct Answer
QUESTION 12 OF 34

You are talking about accessibility with your UX design team. You talk about the curb cut effect and offer a few examples to help them understand what it is. What examples should you have provided? Select all that apply.

A
The option for soft-cover, hard-cover, and digital books
B
Wide aisles to accommodate individuals in wheelchairsCorrect Answer
C
A series of auditory beeps at crosswalks to indicate it is safe to walkCorrect Answer
D
Closed-captioning on screens so viewers can read the dialogueCorrect Answer
QUESTION 13 OF 34

Your UX design mentor looks through the user journey maps and acknowledges that you have addressed accessibility needs and the end goal of your website can be achieved by everyone. What accessibility needs have you designed for? Select all that apply.

A
Daily disabilities
B
Temporary disabilitiesCorrect Answer
C
Permanent disabilitiesCorrect Answer
D
Situational disabilitiesCorrect Answer
QUESTION 14 OF 34

You are at a UX design conference and are attending a workshop on accessibility. The speaker mentions the curb cut effect. What are they referring to?

A
A phenomenon that describes how products and policies designed for people with disabilities often end up helping everyoneCorrect Answer
B
A tactic used to convert inaccessible websites into websites that are accessible for all disability types
C
An information architecture plan that accounts for accessibility needs and requirements
D
A strategy to involve more users with disabilities in UX design
QUESTION 15 OF 34

Your UX design team is designing a website for a new client. The client has provided you with their accessibility standards, which indicate a need to ensure the site is accessible for visually impaired individuals. What are some design considerations the design team can take to accommodate visually impaired individuals? Select all that apply.

A
Adapt the layout so there is one topic on each page of the website.
B
Use high contrast colors.Correct Answer
C
Use a larger font to create a reader-friendly design of the app.Correct Answer
D
Add alternative text, that can be read by a screen reader, to the images.Correct Answer
QUESTION 16 OF 34

You have created user personas, and now you are ready to come up with user stories. A junior UX designer on your team is not sure what that means. How should you explain user stories to them?

A
A user story is a fictional, one-sentence story told from a persona)s point of view to inspire and inform design decisions.Correct Answer
B
A user story is a fictional, one-paragraph story told from the persona group’s point of view that informs design decisions.
C
A user story is told directly by users and helps identify the design elements that are meaningful and useful to users.
D
A user story is a non-fictional, one-sentence story told from the perspective of an actual user.
QUESTION 17 OF 34

You are mentoring a junior UX designer who is writing the user stories. You mention that the designer’s goal, when building a new or improved product, is to end the user story with a happy ending. What is this called?

A
Happy pathCorrect Answer
B
User path
C
Positive path
D
Golden path
QUESTION 18 OF 34

You are in the beginning stages of the design process for an app you have been tasked with creating. So far, you have created personas and user stories. What should you create next?

A
A site map
B
The completion criteria for the app objective
C
A user journey mapCorrect Answer
D
The style guidelines
QUESTION 19 OF 34

You tell your client that you are creating user journey maps. They ask you to identify a few benefits explaining why you are spending time on this step. What should you say? Select all that apply.

A
User journey maps provide a guided tour of the product so stakeholders can easily interact with it and see what it will look like.
B
User journey maps summarize user profiles and how they might use the product.
C
User journey maps identify opportunities to improve the product for users.Correct Answer
D
User journey maps highlight pain points in the product for users.Correct Answer
QUESTION 20 OF 34

At the start of the user journey you are creating, you have identified the first task the user needs to complete in the website you are designing. What other steps do you need to take to complete the user journey map? Select all that apply.

A
Submit a list of hints that will help users navigate and fulfill the goal of the website.
B
Create a list of all the things the user needs to do to reach their goal.Correct Answer
C
Describe all the smaller things the user must accomplish before graduating to the next main task.Correct Answer
D
Identify the user)s likely emotions as they go from task to task.Correct Answer
QUESTION 21 OF 34

At this point in the empathizing phase of the design process, you have created personas, user stories, and user journey maps. Your UX design mentor asks you if you have considered people with disabilities in each of these. Why is this consideration important at these stages in the design process?

A
You cannot add in accommodations for people with disabilities later on in the design process.
B
The developers and engineers will need to know from the start the extra coding and accessibility requirements they will need to add.
C
It is important to identify accommodations considerations up front so the statement of work can be updated to reflect accessibility needs.
D
People with disabilities share the same goal for any given user problem that your design is trying to solve.Correct Answer
QUESTION 22 OF 34

Your client has requested that the website you are designing include web accessibility tools that individuals with dyslexia or other visual processing disabilities may benefit from. What is the best way to accommodate this request?

A
Increase the size of the text.
B
Use simpler words and syntax.
C
Use customizable text.Correct Answer
D
Shorten the on-screen text.
QUESTION 23 OF 34

You are walking your client through the initial phases of the design process. You explain that in the empathy phase, you get to know the users. You create personas and from there, you create user stories. Your client is not sure what you mean by user stories. How should you explain this? Select all that apply.

A
A user story provides the background information of all of the users who took part in the empathy interviews.
B
A user story identifies the obstacle that is at issue.Correct Answer
C
A user story introduces the user.Correct Answer
D
A user story states the ultimate goal and how the obstacle will be overcome.Correct Answer
QUESTION 24 OF 34

The UX design team is discussing what they can do to identify edge cases before their product launches. What can they do to spot and resolve potential edge cases? Select all that apply.

A
Ask users to identify points in the user flow and the design that they do not care for and resolve those issues.
B
Use wireframes to help visualize the project.Correct Answer
C
Review the product, from the user’s perspective, before it launches.Correct Answer
D
Create personas and user stories that account for a wide variety of users and problems.Correct Answer
QUESTION 25 OF 34

Your UX design mentor has asked if your website design accounts for accessibility requirements as defined by the Americans with Disabilities Act. What requirements are they referring to?

A
All websites need to support keyboard input and navigation.Correct Answer
B
All websites need to have an option to change color palettes so visually impaired users can better see the screen.
C
All websites need to be responsive to account for mobile devices.
D
All websites need to have audio components.
QUESTION 26 OF 34

During the empathize phase in the design process, your UX design team interviewed a variety of potential users for the website the team will design. The design team did include people with disabilities in the empathy interviews. What accessibility considerations should they take into account when they move forward with the design process? Select all that apply.

A
How users with routine impairments can use the website
B
How users with tactile disabilities can use the websiteCorrect Answer
C
How users with visual impairments can use the websiteCorrect Answer
D
How users with auditory impairments can use the websiteCorrect Answer
QUESTION 27 OF 34

A junior UX designer who is tasked with creating a user journey map for a new app is not sure where to begin. What should you tell them?

A
Identify the ideal navigational path that you want users to take in the app.
B
Identify the theme of the app and the corresponding colors, images, and iconography that will help tell the story of the product.
C
Identify the type of user who will use the app.
D
Identify each action a user will take within the app.Correct Answer
QUESTION 28 OF 34

You are at the beginning stages of creating a user journey map for the website you are designing. You have identified all of the actions a user will take within the website. What is the next thing you should do?

A
Identify the type of user who will use the website.
B
Identify the buttons the user will need to select to fulfill the website goal.
C
Identify the first task the user needs to complete.Correct Answer
D
Identify the end task that the user should complete.
QUESTION 29 OF 34

The client has requested enhanced security measures for the website you are designing. One of the security features they have requested is for the site to time out if users are not active within two minutes. What could you do to ensure accessibility for this feature to all users? Select all that apply.

A
Program the website to automatically close the browser after two minutes.Correct Answer
B
Provide an alternative website that does not include this security feature.Correct Answer
C
Implement a sound notification to indicate to users when the time is running out.
D
Use visual prompts to notify users their time is running out.
QUESTION 30 OF 34

The UX team is discussing the app they are designing. They have discovered an edge case that prevents users from inputting the country for shipping purposes, which is required. The test users were frustrated by this and left the site. How can the UX team remedy the design?

A
Reroute users back to the beginning of the user flow and offer instructions on how to bypass this field.
B
Remove the field that requires the shipping country.
C
Reroute users back to the happy path to allow them to enter their country.Correct Answer
D
Move the required shipping country field to earlier in the user flow so users can complete the field earlier.
QUESTION 31 OF 34

The junior UX designer on your team has been tasked with writing user stories. They ask what the user stories should include. What should you tell them?

A
A user story should portray the designer’s wants for an app, including designs, sketches, and page layouts.
B
A user story should include the information from the empathy interviews that summarizes the users profiles and their backgrounds.
C
A user story should include a hero, their goal, and a conflict that is preventing them from achieving the goal.Correct Answer
D
A user story should include an introduction to the characters, a short biography of each character, and the goals they would like to achieve.
QUESTION 32 OF 34

A junior UX designer has participated in their first empathy interviews and has now helped with creating personas. As the next step, you have asked them to create user stories. They ask what constitutes a good user story. How should you respond?

A
A good user story will help the client understand the target users for the product that is being designed.
B
A good user story provides the team with memorable moments from the empathy interviews and offers insight into the target users’ personalities.
C
A good user story informs the UX design team about the user preferences for style, including colors, images, and iconography.
D
A good user story can inspire empathetic design decisions by making the design approach user-centered.Correct Answer
QUESTION 33 OF 34

Your UX design mentor tells you a short story about an app that had a rushed deadline to go live. The app launched, and the overall feedback on the app was not positive because some users were getting stuck in certain places, creating a rare situation and unexpected problems for these users. The problems they faced did not allow them to accomplish the objective. Where did the UX designers go wrong?

A
The UX designers likely only focused on the style of the app and how it looked and did not conduct a usability study.
B
The UX designers likely only focused on the happy path.Correct Answer
C
The UX designers likely forgot to enable some buttons that would have helped users accomplish the app’s objective.
D
The UX designers likely did not document the user flow correctly and the development team accidentally implemented some miscues in the navigation.
QUESTION 34 OF 34

You ask a UX team member to create a user journey map. They are hesitant to spend time doing this and ask why a user journey map is important. How should you respond?

A
User journey maps help you think and feel like the user. If you cannot put yourself in the user's shoes, you cannot be sure the design will really help them.Correct Answer
B
User journey maps help you understand the user’s background and why the product you are designing is valuable to them.
C
User journey maps help you dictate who the target users are and type of device they can use to access your product.
D
User journey maps help you identify the location of users. With this information, you can adjust the tone and complexity of the product to meet the accepted cultural standards.

Ready to test your recall?

Which of the following user stories is complete?

A
I want high-quality tools so I can create desirable works of art.
B
As a team manager, I want to streamline administrative processes so that my employees remain productive.
C
As a teacher, I want access to more reading resources for my students.

How confident are you in this answer?