When deciding who should be informed about a task

COURSE 2- PROJECT INITIATION: STARTING A SUCCESSFUL PROJECT QUIZ ANSWERS

Week 3: Working Effectively with Stakeholders

Google Project Management: Professional Certificate

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Working effectively with stakeholders introduction

Google Coursera’s Project Management course offers valuable insights on how to define roles and responsibilities for your project. You’ll learn how to use stakeholder analysis to identify all stakeholders, understand their interests, and determine their needs, and When deciding who should be informed about a task. Additionally, the course will cover how to efficiently utilize RACI (Responsible, Accountable, Consulted, & Informed) charts to assign tasks and clarify individual team members’ duties.

Each step is important in ensuring that everyone involved in the project can work together effectively towards the completion of the project goals. Google Coursera’s Project Management course provides an excellent platform for understanding these concepts related to assigning roles and responsibilities within a project management context.

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TEST YOUR KNOWLEDGE: EVALUATING STAKEHOLDERS

1. Imagine you are a project manager for a healthcare company. When building a team for a new research project, you create a power grid to help you figure out which stakeholders to prioritize. Which box in the grid represents the stakeholders who are the key players on your team?

Stakeholder Analysis grid with Power and Interest on each axis. Stakeholder Analysis grid with Power and Interest on each axis. Box A in upper left (high power, low interest); Box B in the upper right (high power, high interest); Box C in the lower left (low power, low interest); Box D in the lower right (low power, high interest)

  • Box A (high influence, low interest)
  • Box D (low influence, high interest)
  • Box B (high influence, high interest) (CORRECT)
  • Box C (low influence, low interest)

Correct: As a project manager, you should prioritize the stakeholders with higher interest and influence on your team. You should closely partner with key stakeholders to reach the desired outcomes.

2. What is the correct order of tasks in a stakeholder analysis?

  • Determine each stakeholder’s level of interest and influence, list all the stakeholders the project impacts, and find ways to involve them.
  • Find ways to involve each stakeholder, list all the stakeholders the project impacts, and determine their level of interest and influence.
  • List all the stakeholders the project impacts, determine their level of interest and influence, and find ways to involve them. (CORRECT)
  • List all the stakeholders the project impacts, find ways to involve them, and determine their level of interest and influence.

Correct: First, a project manager needs to determine who their stakeholders are and understand their level of influence and interest. Then, a project manager needs to decide how to involve them in a project.

3. What does stakeholder analysis enable project managers to do? Select all that apply.

  • Accurately predict project outcomes
  • Select more impactful projects
  • Build necessary partnerships (CORRECT)
  • Avoid potential risks down the road (CORRECT)

Correct: Stakeholder analysis tells you which people to include in important conversations. This is key to getting the support you need throughout the project. It also helps you know what to expect so you can avoid surprises down the road.

Correct: Stakeholder analysis can help you know what to expect as the project unfolds. It can also help you build partnerships and include the right people in important conversations.

4. What is it called when a project manager involves stakeholders in decision-making to reach a broader consensus?

  • Stakeholder mapping
  • Stakeholder analysis
  • Stakeholder buy-in (CORRECT)
  • Stakeholder identification

Correct: Stakeholder buy-in helps stakeholders feel invested in the outcome of a project by involving them in decision-making. 

5. When choosing a project team, a project manager considers required roles, team size, and which three additional factors?

  • Necessary skills (CORRECT)
  • Motivation (CORRECT)
  • Availability (CORRECT)
  • Stakeholder preferences

Correct: Everyone on the team needs to have the right skills to do the job. If they don’t have the necessary skills, the project manager should ensure that they receive timely training to avoid project delays. Beyond key skills, team members also need to be available and motivated.

Correct: Everyone on the team needs to feel motivated to complete their assigned tasks. Motivation is a key ingredient for great work, so it’s important to pick people who are excited to get involved. Beyond motivation, team members also need to be available and have key skills.

Correct: Everyone on the team needs to be available to join the project. This means they are not staffed on another big project and have the time to contribute. Beyond availability, team members also need to have key skills and be motivated to complete their tasks.

6. Who is the project sponsor?

  • The person who will use the product produced by a project
  • The person who plans, organizes, and oversees the project
  • The person who is accountable for the project and ensures the project delivers the agreed-upon value to a business (CORRECT)
  • The person involved in the project who has a vested interest in the project’s success

Correct: A project sponsor is the person who is accountable for the project. They ensure the project delivers the agreed-upon value to the business.

7. Which two factors are determined on a stakeholder power grid? Select all that apply.

  • Interest (CORRECT)
  • Influence (CORRECT)
  • Impact
  • Input

Correct: The stakeholder power grid is a two-by-two grid used for conducting a stakeholder analysis. The power grid assigns each stakeholder a level of importance to the project using two measures: interest and influence.

8. What key questions should you consider when deciding who should be accountable for a task? select all that apply.

  •  Who might delegate the task to another team member? (CORRECT)
  •  Which department manages the work?
  •  Who should perform the work?
  •  Who should review the work to confirm it is complete? (CORRECT)

GOOGLE PROJECT MANAGEMENT COURSERA ANSWERS AND STUDY GUIDE

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PROJECT INITIATION: STARTING A SUCCESSFUL PROJECT WEEKLY CHALLENGE 3

1. Who is responsible for overseeing the scope, schedule, budget, and quality of a project?

  • Project manager (CORRECT)
  • Project sponsor
  • Product lead
  • Primary stakeholders

2. Does the project sponsor fund the project?

  • Yes. The project sponsor plays a vital leadership role, which always includes funding the project.
  • No. The project sponsor plays a vital leadership role but does not fund the project.
  • Sometimes. The project sponsor plays a vital leadership role, which sometimes includes funding the project. (CORRECT)

Correct: Having a clear idea of project success helps keep stakeholders Correct: Scope creep refers to changes, growth, and uncontrolled factors that affect a project scope at any point after the project begins.

3. Which of the following people are likely to be primary stakeholders in a project? Select all that apply.

  • Business competitors
  • The project sponsor (CORRECT)
  • The project team (CORRECT)
  • The project client (CORRECT)

4. Which responsibilities belong to project team members?

  • Report project findings and progress to the project sponsor
  • Oversee the scope, schedule, budget, and quality of a project
  • Use technical expertise and interpersonal skills to complete day-to-day tasks (CORRECT)
  • Making sure the project fulfills its objective and supports the overall business strategy

5. Fill in the blank: Stakeholder analysis is the process of identifying stakeholders and grouping them by _____.

  • talents and skills
  • availability and participation
  • seniority and experience
  • interest and influence (CORRECT)

6. Which of the following activities are steps in a stakeholder analysis? Select all that apply.

  • List the stakeholders impacted by the project (CORRECT)
  • Determine which stakeholders should be excluded from the project
  • Assess each stakeholder’s reputation and level of experience
  • Assess each stakeholder’s level of interest and influence (CORRECT)

7. What does the acronym RACI stand for?

  • Responsible, Accountable, Consulted, Informed (CORRECT)
  • Responsible, Accountable, Considered, Informed
  • Responsible, Accountable, Considered, Interested
  • Responsible, Appeased, Consulted, Interested

8. In what two ways do RACI charts help project managers communicate effectively with stakeholders?

  • Reduce the number of people who need to communicate
  • Reveal which stakeholders have the greatest interest in the project
  • Map out each person’s roles and responsibilities (CORRECT)
  • Eliminate confusion and overlapping work at the task level (CORRECT)

9. As a project manager, you make considerations when building a team. You decide how many people need to be on the team, what expertise each member will need to complete their tasks, and if they have a personal incentive to work on the project. What else should you consider when building a team?

  • Team member availability (CORRECT)
  • Team member communication preferences
  • Whether the project has a strong business case
  • Degree of stakeholder engagement

10. As a project manager, you’re prioritizing stakeholders with a power grid. One stakeholder has low power and high interest. What level of engagement should the team have with the stakeholder?

  • Show consideration (CORRECT)
  • Manage closely
  • Meet their needs
  • Monitor

11. Which of the following responsibilities does project management include?

  • Apply technical expertise to execute the project’s day-to-day tasks
  • Sign off on budget and resources
  • Ensure that the business meets its overall objectives
  • Oversee the scope, schedule, budget, and quality of a project (CORRECT)

12. Does the project sponsor fund the project?

  • Yes. The project sponsor plays a vital leadership role, which always includes funding the project.
  • No. The project sponsor plays a vital leadership role but does not fund the project.
  • Sometimes. The project sponsor plays a vital leadership role, which sometimes includes funding the project. (CORRECT)

13. Which stakeholders benefit directly (not indirectly) from a project’s success? Select all that apply.

  • Secondary stakeholders (CORRECT)
  • Minor players
  • Key players (CORRECT)
  • Primary stakeholders

14. Who uses technical and interpersonal skills to carry out day-to-day project tasks?

  • Project team members (CORRECT)
  • Secondary stakeholders
  • Project manager
  • Project sponsor

15. What is the purpose of a stakeholder analysis?

  • Determine which stakeholders to exclude from a project
  • Meet with stakeholders to make major project decisions
  • Talk to stakeholders and learn about their interests
  • Identify stakeholders and determine their involvement in a project (CORRECT)

16. What is the first step in a stakeholder analysis?

  • List the stakeholders impacted by the project (CORRECT)
  • Determine each stakeholder’s level of interest
  • Assess each stakeholder’s ability to participate and find ways to involve them
  • Determine each stakeholder’s level of influence

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17. Which of the following statements are true of RACI charts? Select all that apply.

  • Record the level of risk stakeholders bring to the project
  • Assess each stakeholder’s ability to participate and build necessary partnerships
  • Define project roles and responsibilities to ensure efficiency (CORRECT)
  • Determine which stakeholders are responsible for which tasks (CORRECT)

18. In a RACI chart, which type of participation refers to people who need to know about final decisions or that a task is complete?

  • Accountable
  • Informed (CORRECT)
  • Consulted
  • Responsible

Correct: There are four types of participation described in a RACI chart: responsible, accountable, consulted, and informed. Those who are informed need to know about final decisions or that a task is complete.

19. In the RACI model, which role offers insights or expertise to help others complete project tasks?

  • Responsible
  • Accountable
  • Consulted (CORRECT)
  • Informed

Correct: Stakeholders who are consulted are advisors or subject matter experts who help others complete tasks.

20. What key questions should you consider when deciding who should be consulted about a task? Select all that apply.

  • Who might delegate the work to another team member?
  • Which department manages the work?
  • Who can give feedback to responsible individuals to help them complete tasks? (CORRECT)
  • Who are the subject matter experts (SMEs) for the task? (CORRECT)

Correct: Finding out who has expert knowledge in certain areas helps you determine who should be consulted.

21. In your completed RACI chart, how many stakeholders are consulted for the “create a landing page mockup” task?

  • 0
  • 1
  • 2 or more (CORRECT)

Correct: Feedback The Content Writer, Graphic Designer, and Web Developer could all be consulted on the mockup because they all contribute to the landing page.

22. In your completed RACI chart, who is responsible for creating the landing page mockup?

  • The Web Designer (CORRECT)
  • The Graphic Designer
  • The Web Manager
  • The Web Developer

Correct: The Web Designer creates the layout, determining how the page looks and how customers interact with it.

23. Which of the following responsibilities does project management include?

  • Apply technical expertise to execute the project’s day-to-day tasks
  • Sign off on budget and resources
  • Ensure that the business meets its overall objectives
  • Oversee the scope, schedule, budget, and quality of a project (CORRECT)

24. As a project manager, you’re prioritizing stakeholders using a power grid. One stakeholder has high power and high interest. What level of engagement should the team have with the stakeholder?

  • Meet their needs
  • Monitor
  • Show consideration
  • Manage closely (CORRECT)

25. Which term refers to identifying stakeholders and grouping them by interest and influence?

  • Stakeholder monitoring
  • Steering Committee meeting
  • Stakeholder buy-in
  • Stakeholder analysis (CORRECT)

26. Which of the following responsibilities typically belong to the project manager? Select all that apply.

  • Sign off on the budget
  • Control change and monitor project quality (CORRECT)
  • Develop the project management plan (CORRECT)
  • Direct project work and report on progress to stakeholders (CORRECT)

27. Which stakeholders are indirectly impacted by a project’s success?

  • Secondary stakeholders (CORRECT)
  • Primary stakeholders
  • Minor players
  • Key players

28. Which of the following are typical responsibilities of project team members? Select all that apply.

  • Take on multiple project tasks (CORRECT)
  • Initiate the project
  • Provide technical expertise (CORRECT)
  • Carry out day-to-day project tasks (CORRECT)

29. What is the main benefit of making a RACI chart?

  • Illustrates all of the potential risks and opportunities for success
  • Determines which stakeholders should fill which roles during a project (CORRECT)
  • Assesses each stakeholder’s ability to participate and build necessary partnerships
  • Helps set SMART goals

30. As a project manager, you’re prioritizing stakeholders with a power grid. One stakeholder has high power and low interest. What level of engagement should the team have with the stakeholder?

  • Monitor
  • Show consideration
  • Meet their needs (CORRECT)
  • Manage closely

31. In your completed RACI chart, who is responsible for testing the landing page?

  • The Web Developer
  • The Web Manager
  •  The Quality Assurance Tester (CORRECT)
  • The Web Designer

32. In your completed RACI chart, who is responsible for coding the landing page?

  • The Quality Assurance Tester
  • The Graphic Designer
  • The Web Designer
  • The Web Developer (CORRECT)

33. In the RACI model, which role reviews the work to confirm it is complete?

  • Responsible
  • Accountable (CORRECT)
  • Consulted
  • Informed

34. What key questions should you consider when deciding who should be informed about a task? Select all that apply.

  • Which department manages the work?
  •  Who is affected by the outcome? (CORRECT)
  •  Who is invested in task completion, but not directly involved in the work? (CORRECT)
  • Who are the subject matter experts (SMEs) for the task?

35. In your completed RACI chart, how many stakeholders are accountable for the “design the landing page” task?

  • 0
  • 1 (CORRECT)
  • 2 or more

Working effectively with stakeholders conclusion

In order to create a successful project, it is critical that everyone involved understands their roles and responsibilities. Google Coursera’s Project Management course offers valuable insights on how to properly define roles and utilize RACI charts.

By taking this course, you will be able to ensure efficient communication and collaboration amongst your team in order to complete your project goals. Join the learning experience in Coursera today!

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