Question 1

Fill in the blank: Effective communication is clear, honest, relevant, and _____.

Accepted Answer

frequent (CORRECT)

Question 2

In the above scenario, what three key elements are missing from the communication plan?

Accepted Answer

Resource links, Type of communication, Delivery methods (CORRECT)

Question 3

Which of the following is a best practice you can use to help ensure that your communication plan is effective for your team? Select all that apply.

Accepted Answer

Use formatting to highlight any key details. Test your plan, Add a column for notes. (CORRECT)

Question 4

How can you recognize individual differences in your communications? Select all that apply.

Accepted Answer

Use appropriate, professional, and neutral language. Be mindful of your own biases. Include and respect diverse points of view. (CORRECT)

Question 5

When should communication happen during the project life cycle?

Accepted Answer

Throughout the entire life cycle of the project (CORRECT)

Question 6

Beyond what needs to be communicated, a communication plan addresses which of the following questions? Select all that apply.

Accepted Answer

When communication needs to happen, Why and how to communicate, Where the information communicated is stored, Who needs to communicate (CORRECT)

Question 7

Fill in the blank: In the communication plan you created, you scheduled _____ to keep your manager informed and get feedback.

Accepted Answer

weekly updates (CORRECT)

Question 8

In your communication plan, how often does your team communicate with Human Resources while developing the training plan?

Accepted Answer

Weekly (CORRECT)

Question 9

In your communication plan, who is the Sender/Owner responsible for communicating the training schedules, locations, and other details to Office Green employees?

Accepted Answer

The Training Manager (CORRECT)

Question 10

In your communication plan, who coordinates with the Print Shop about printing the training manuals?

Accepted Answer

The Administrative Coordinator (CORRECT)

Question 11

What are the benefits of keeping project plan documents in one centralized place? Select all that apply.

Accepted Answer

Ensure continuity if a new project manager joins the team, Provide visibility and accountability (CORRECT)

Question 12

Fill in the blank: Project managers should identify project stakeholders, communication methods, communication goals, and communication _____ before creating a communication plan.

Accepted Answer

frequency (CORRECT)

Question 13

Fill in the blank: To be effective, your team _____ need to be clear, honest, relevant, and frequent.

Accepted Answer

communications (CORRECT)

Question 14

What details does a communication plan include? Select all that apply.

Accepted Answer

Where the information communicated is stored, Who should communicate, What to communicate, When communication happens, Why and how to communicate (CORRECT)

Question 15

As a project manager, you have a weekly video conference with stakeholders as part of your communication plan. What two additional details should the communication plan include?

Accepted Answer

Goal, Key dates (CORRECT)

Question 16

Why should you share your communication plan document with your team? Select all that apply.

Accepted Answer

Ensure you aren’t missing crucial information, Let them offer feedback, Make them aware of the plan (CORRECT)

Question 17

An effective project management communication plan can help with which of the following processes? Select all that apply.

Accepted Answer

Change management, Project continuity (CORRECT)

Question 18

Which of the following communication methods is most appropriate for high-level stakeholders who don’t need detailed project updates?

Accepted Answer

Newsletters that summarize key milestones and project progress (CORRECT)

Question 19

Which of the following are best practices for concise emails? Select all that apply.

Accepted Answer

Add a note at the top that some details may not be relevant to certain recipients, Lead with key points and action items (CORRECT)

Question 20

How can project managers ensure plan visibility for stakeholders? Select all that apply.

Accepted Answer

Keep documents in a centralized location, Manage document permissions to give access to relevant information (CORRECT)

Question 21

Which of the following should a project manager include in a centralized planning document, also known as a dashboard? Select all that apply.

Accepted Answer

A brief project description, Links to any non-spreadsheet files, Instructions for how to use the centralized planning document (CORRECT)

Question 22

Which four of the following should project managers identify before creating a communication plan?

Accepted Answer

Communication barriers, Communication methods, Project stakeholders, Communication goals (CORRECT)

Question 23

Which of the following is true of effective communication in project management? Select all that apply.

Accepted Answer

It is clear, relevant, and frequent, It helps projects run on time and meet expectations, It continues throughout the entire project (CORRECT)

Question 24

Which five of the following categories are part of a communication plan?

Accepted Answer

Communication goals, Communication type, Delivery methods, Key dates (CORRECT)

Question 25

As a project manager, you decide to hold video conferences with your core project team and stakeholders as part of your communication plan. What two additional details should the communication plan include?

Accepted Answer

Resource locations, Key dates (CORRECT)

Question 26

Fill in the blank: Scheduling routine _____ will help you understand what is and is not working in your communication plan.

Accepted Answer

check-ins (CORRECT)

Question 27

Which two of the following communication methods are most appropriate for core project team members?

Accepted Answer

Daily meetings to report on project progress, Quick virtual check-ins to answer questions (CORRECT)

Question 28

Which two tools can help determine the best type of communication for those involved with the project?

Accepted Answer

Stakeholder map, RACI chart (CORRECT)

Question 29

Fill in the blank: Documenting and organizing plans provides visibility for project team members and _____ for task owners.

Accepted Answer

accountability (CORRECT)

Question 30

Which three of the following tools can help organize project plans and documents?

Accepted Answer

A centralized planning document, A shared file drive, An overview sheet (dashboard) (CORRECT)

Question 31

What do project managers need to identify before creating a communication plan?

Accepted Answer

Recipients, communication methods, goals of communication, and barriers to communication (CORRECT)

Question 32

How can you foster effective communication within your team? Select all that apply.

Accepted Answer

Obtain feedback and incorporate it going forward, Recognize and understand individual differences (CORRECT)

Question 33

What is the purpose of a communication plan?

Accepted Answer

Organize and document the processes, types, and expectations of communication (CORRECT)

Question 34

Project managers should create communication plans to ensure that projects can carry on in their absence. What is the term for this best practice?

Accepted Answer

Continuity (CORRECT)

Question 35

Fill in the blank: Daily meetings and quick virtual check-ins are good ways for project managers to communicate with _____.

Accepted Answer

core team members (CORRECT)

Question 36

What document acts as a quick reference guide to help team members find files they frequently access in one place?

Accepted Answer

A centralized planning document (CORRECT)

Question 37

What project management best practice includes documenting plans and making them available to stakeholders?

Accepted Answer

Knowledge management (CORRECT)

Question 38

Which of the following should project managers identify before creating a communication plan? Select all that apply.

Accepted Answer

Communication methods, Project stakeholders, Communication goals (CORRECT)

Question 39

As a project manager, how can you maintain open communication after you have sent your team a message? Select all that apply.

Accepted Answer

Check in to make sure the information was clear. Respond to any questions quickly. (CORRECT)

Question 40

Which of the following categories are part of a communication plan?

Accepted Answer

Communication type, Recipients, Key dates (CORRECT)

Question 41

As a project manager, part of your communication plan is to identify risks and present barriers in-person. What additional details should the communication plan include? Select all that apply.

Accepted Answer

Type of communication, Frequency (CORRECT)

Question 42

What potential barriers should you consider when making a communication plan? Select all that apply.

Accepted Answer

Privacy or internet access issues, Time zone limitations, Linguistic and cultural differences (CORRECT)

Question 43

One of the items in the project communication plan is to give formal in-person presentations every quarter. Which group should these presentations target?

Accepted Answer

Key stakeholders (CORRECT)

Question 44

You create a project communication plan for a busy executive who needs high-level updates on the project. What type of communication would you create for this executive?

Accepted Answer

A newsletter email outlining key milestones and project progress (CORRECT)

Question 45

As a project manager, you store the project RACI chart and Stakeholder analysis chart in two separate locations. What can you do to ensure team members have access to this information?

Accepted Answer

Attach the links for team members in a centralized planning document. (CORRECT)

Question 46

As a project manager, part of your communication plan is to have an in-person meeting with team members. What additional details should the communication plan include? Select all that apply.

Accepted Answer

Frequency, Goal, Type of communication (CORRECT)

Question 47

You prepare a template for a weekly email for stakeholders with some key launch dates and announcements for the project. How can you ensure stakeholders can easily notice the information?

Accepted Answer

Highlight and bold the information the stakeholder should focus on. (CORRECT)

Question 48

As a project manager, how can you optimize and streamline project communications?

Accepted Answer

Send team members a survey asking about improvements to communication (CORRECT)

Question 49

As a project manager, you work on a project that involves several teams, including testing, engineering, and program management. How can you ensure documentation is created and maintained effectively for each team?

Accepted Answer

Store the plans and reports for each team in one centralized location or folder (CORRECT)

Question 50

Fill in the blank: Project managers should identify project stakeholders, communication methods, communication goals, and communication _____ before creating a communication plan.

Accepted Answer

Frequency (CORRECT)

Question 51

As a project manager, you have a weekly video conference with stakeholders as part of your communication plan. What additional details should the communication plan include? Select all that apply.

Accepted Answer

Goal, Key dates (CORRECT)

Question 52

As a project manager, you schedule a daily check-in meeting for core team members. Not all members can attend the meeting because of time zone conflicts. What action can you take to ensure communication is still flowing between all team members?

Accepted Answer

Create daily email updates for the whole team with a summary of tasks worked on for the day. (CORRECT)

Question 53

What are the key benefits of a communication plan? Select all that apply.

Accepted Answer

Keeps people engaged and motivated throughout the project, Improves overall effectiveness of communication, Involves stakeholders in effective conversations (CORRECT)

Question 54

As a project manager, you write a communication plan for your new project. You include monthly email check-ins that review a high-level summary of project updates. What group should receive this type of communication?

Accepted Answer

Key stakeholders (CORRECT)

Question 55

What questions can project managers ask to optimize and streamline communications? Select all that apply.

Accepted Answer

How can we improve communications with you? What is not working or is not effective in our communication? What is working in how we communicate with you about the project? (CORRECT)

Question 56

In project documentation, what is the purpose of a shared file drive? Select all that apply.

Accepted Answer

Team members can store multiple files in one place. Team members can have accountability for items in the folder. (CORRECT)

Question 57

The project manager has identified the goals, barriers, and communication methods for a project. What is the final piece they must determine before creating the communication plan?

Accepted Answer

Key stakeholders (CORRECT)

Question 58

After a project manager has delivered a message to their team members, what should they do to ensure they communicate the details effectively?

Accepted Answer

Follow up with team members to ensure the message is clear. (CORRECT)

Question 59

What is the typical communication plan for key stakeholders in a project?

Accepted Answer

Monthly emails with a status update overview (CORRECT)

Question 60

Which tools can help determine the best type of communication for those involved with the project? Select all that apply.

Accepted Answer

Stakeholder map, RACI chart (CORRECT)

Question 61

A project manager has created documentation that includes information that does not need to be accessible to all team members. How can you ensure the documentation is accessible to the right people?

Accepted Answer

Summarize only the relevant information for those who need to keep informed and require them to request access to confidential information (CORRECT)

Question 62

A project manager creates a centralized planning document. They create an overview sheet with the project description and communication expectations. What is another piece of information they can include in the overview sheet?

Accepted Answer

Instructions for how to use the spreadsheet (CORRECT)

Question 63

As a project manager, part of your communication plan is to send an email every Tuesday at 10:00 a.m. What additional details should the communication plan include? Select all that apply.

Accepted Answer

Type of communication, Goal, Recipients (CORRECT)

Question 64

How can a project manager evaluate which parts of a project communication plan are over-sharing or under-sharing information? Select all that apply.

Accepted Answer

Have one-on-one conversations with stakeholders and team members. Create anonymous feedback surveys for stakeholders and team members. (CORRECT)

Course 3 – Project Planning: Putting It All Together QUIZ ANSWERS

Week 5: Organizing Communication and Documentation

Google Project Management: Professional Certificate

Coursera Answers & Study Guide

TABLE OF CONTENT

Organizing Communication and Documentation INTRODUCTION

Learning Objectives

TEST YOUR KNOWLEDGE: EFFECTICE COMMUNICATION

1. Fill in the blank: Effective communication is clear, honest, relevant, and _____.

2. Imagine that a restaurant is hosting a recruitment day to hire delivery drivers. The project manager creates a plan to organize stakeholder communication. The plan indicates the following:

The team lead updates the core hiring team every day for two weeks prior to the event to report next steps so they each know their daily responsibilities.

The core hiring team contacts the job candidates the Friday before the event to remind them of the time and location.

The project manager contacts the venue and caterers the Monday before the event to confirm reservations.

In the above scenario, what three key elements are missing from the communication plan?

3. Which of the following is a best practice you can use to help ensure that your communication plan is effective for your team? Select all that apply.

4. How can you recognize individual differences in your communications? Select all that apply.

5. When should communication happen during the project life cycle?

6. Beyond what needs to be communicated, a communication plan addresses which of the following questions? Select all that apply.

PRACTICE QUIZ: DRAFT A COMMUNICATION PLAN

1. Fill in the blank: In the communication plan you created, you scheduled _____ to keep your manager informed and get feedback.

2. In your communication plan, how often does your team communicate with Human Resources while developing the training plan?

3. In your communication plan, who is the Sender/Owner responsible for communicating the training schedules, locations, and other details to Office Green employees?

4. In your communication plan, who coordinates with the Print Shop about printing the training manuals?

5. What are the benefits of keeping project plan documents in one centralized place? Select all that apply.

GOOGLE PROJECT MANAGEMENT COURSERA ANSWERS AND STUDY GUIDE

Project Planning: Putting It All Together WEEKLY CHALLENGE 5

1. Fill in the blank: Project managers should identify project stakeholders, communication methods, communication goals, and communication _____ before creating a communication plan.

2. Fill in the blank: To be effective, your team _____ need to be clear, honest, relevant, and frequent.

3. What details does a communication plan include? Select all that apply.

4. As a project manager, you have a weekly video conference with stakeholders as part of your communication plan. What two additional details should the communication plan include?

5. Why should you share your communication plan document with your team? Select all that apply.

6. An effective project management communication plan can help with which of the following processes? Select all that apply.

7. Which of the following communication methods is most appropriate for high-level stakeholders who don’t need detailed project updates?

8. Which of the following are best practices for concise emails? Select all that apply.

9. How can project managers ensure plan visibility for stakeholders? Select all that apply.

10. Which of the following should a project manager include in a centralized planning document, also known as a dashboard? Select all that apply.

11. Which four of the following should project managers identify before creating a communication plan?

12. Which of the following is true of effective communication in project management? Select all that apply.

13. Which five of the following categories are part of a communication plan?

14. As a project manager, you decide to hold video conferences with your core project team and stakeholders as part of your communication plan. What two additional details should the communication plan include?

15. Fill in the blank: Scheduling routine _____ will help you understand what is and is not working in your communication plan.

16. Which two of the following communication methods are most appropriate for core project team members?

17. Which two tools can help determine the best type of communication for those involved with the project?

18. Fill in the blank: Documenting and organizing plans provides visibility for project team members and _____ for task owners.

19. Which three of the following tools can help organize project plans and documents?

20. What do project managers need to identify before creating a communication plan?

21. How can you foster effective communication within your team? Select all that apply.

22. What is the purpose of a communication plan?

23. Project managers should create communication plans to ensure that projects can carry on in their absence. What is the term for this best practice?

24. Fill in the blank: Daily meetings and quick virtual check-ins are good ways for project managers to communicate with _____.

25. What document acts as a quick reference guide to help team members find files they frequently access in one place?

26. What project management best practice includes documenting plans and making them available to stakeholders?

27. What are the key benefits of a communication plan? select all that apply.

28. Which of the following categories are part of a communication plan? Select all that apply.

29. Which of the following should project managers identify before creating a communication plan? Select all that apply.

30. As a project manager, how can you maintain open communication after you have sent your team a message? Select all that apply.

31. Which of the following categories are part of a communication plan?

32. As a project manager, part of your communication plan is to identify risks and present barriers in-person. What additional details should the communication plan include? Select all that apply.

33. What potential barriers should you consider when making a communication plan? Select all that apply.

34. One of the items in the project communication plan is to give formal in-person presentations every quarter. Which group should these presentations target?

35. You create a project communication plan for a busy executive who needs high-level updates on the project. What type of communication would you create for this executive?

36. As a project manager, you store the project RACI chart and Stakeholder analysis chart in two separate locations. What can you do to ensure team members have access to this information?

37. As a project manager, part of your communication plan is to have an in-person meeting with team members. What additional details should the communication plan include? Select all that apply.

38. You prepare a template for a weekly email for stakeholders with some key launch dates and announcements for the project. How can you ensure stakeholders can easily notice the information?

39. As a project manager, how can you optimize and streamline project communications?

40. As a project manager, you work on a project that involves several teams, including testing, engineering, and program management. How can you ensure documentation is created and maintained effectively for each team?

41. Fill in the blank: Project managers should identify project stakeholders, communication methods, communication goals, and communication _____ before creating a communication plan.

42. As a project manager, you have a weekly video conference with stakeholders as part of your communication plan. What additional details should the communication plan include? Select all that apply.

43. As a project manager, you schedule a daily check-in meeting for core team members. Not all members can attend the meeting because of time zone conflicts. What action can you take to ensure communication is still flowing between all team members?

44. What are the key benefits of a communication plan? Select all that apply.

45. As a project manager, you write a communication plan for your new project. You include monthly email check-ins that review a high-level summary of project updates. What group should receive this type of communication?

46. What questions can project managers ask to optimize and streamline communications? Select all that apply.

47. In project documentation, what is the purpose of a shared file drive? Select all that apply.

48. The project manager has identified the goals, barriers, and communication methods for a project. What is the final piece they must determine before creating the communication plan?

49. After a project manager has delivered a message to their team members, what should they do to ensure they communicate the details effectively?

50. What is the typical communication plan for key stakeholders in a project?

51. Which tools can help determine the best type of communication for those involved with the project? Select all that apply.

52. A project manager has created documentation that includes information that does not need to be accessible to all team members. How can you ensure the documentation is accessible to the right people?

53. A project manager creates a centralized planning document. They create an overview sheet with the project description and communication expectations. What is another piece of information they can include in the overview sheet?

54. As a project manager, part of your communication plan is to send an email every Tuesday at 10:00 a.m. What additional details should the communication plan include? Select all that apply.