Empathizing with Users and Defining Pain Points INTRODUCTION

TEST YOUR KNOWLEDGE ON USER PAIN POINTS

1. Which of the following is an example of a pain point? Select all that apply.

2. How can an empathy map help UX designers understand a user’s perspective?

3. Which of the following is an example of a process pain point?

4. Most pain points fall into one of four categories: product, financial, process, or support.

5. Fill in the blank: When you empathize with someone, you share their _____.

6. What are pain points?

7. What can you do to build personas that truly represent your potential users?

8. A new UX designer reaches out to you and asks if you have any bandwidth to review their work before sending it to stakeholders. You agree, review their design, and begin drafting your feedback for the new UX designer. What phrase can you use to begin to provide respectful, but honest feedback?

9. When you are creating a design to solve the right problem that users want solved, it’s best to do this with empathy. What does it mean to empathize with someone?

10. You have decided to conduct a research study to receive input from potential users on your new grocery store shopping app idea. You know this will be beneficial to the development of your app. You compile a list of detailed questions that a recruiter can ask to determine if participants would be a good fit for research study. What did you provide to the recruiter?

11. You are ready to interview participants for a UX research project you are conducting. What factors do you need to consider when finding potential interview participants? Select all that apply.

12. You begin to recruit participants to interview. You have created a list of people you know who have agreed to be interviewed. You now need to recruit participants that you do not know. Where is the best way to find participants that you do not personally know? Select all that apply.

13. You are excited to conduct your first online user interview. What can you do ahead of time to ensure that the interview runs smoothly? Select all that apply.

14. You are excited to conduct your first interview for a UX design shopping research project you are working on. You have prepared open-ended questions to ask participants. Which of the following are examples of open-ended questions? Select all that apply.

15. The top-right square of a user empathy map focuses on what a user thinks. Which of the following could be used to gather information for this square?

16. A colleague reaches out to you for advice about presenting goals they have created to stakeholders. What advice would you give them about setting goals? Select all that apply.

17. After completing research, you realize that you can group a set of people together because they share the same interests, goals and concerns. What is this group of people called?

18. You have the first draft of your app ready to be shared with stakeholders. You mention this to your manager, but they want another designer to review it first to provide feedback. What practice does your manager want to perform?

19. You know that one of the most important parts of the UX design process is empathizing with your users. What traits are important to understand to empathize with users? Select all that apply.

20. You are conducting a research study to determine what users want to see in a new weather app you have an idea for. What can you do to talk to users directly in your study? 

21. You are ready to begin recruiting for your new research design project. You recruit a number of participants whose characteristics reflect a subset of the target population that accurately reflects the characteristics of the large group. What type of sample does this describe?

22. You have prepared for your first user interview. What have you done to feel prepared? Select all that apply.

23. You ask a colleague for advice on conducting your first interview. They say to follow interview etiquette. What are examples of interview etiquette? Select all that apply.

24. After an interview with one of your participants, you decide to create a map that shows what the user says, does, thinks, and feels. What type of map did you create?

25. At the early stages of designing a new app, you conduct interviews with stakeholders. You ask them open-ended questions to understand what the true need of users is, instead of just assuming. Your goal is to understand their feelings and thoughts. What is the goal you are trying to accomplish with users?

26. You found the perfect person to interview for your research study. How should you contact the prospective participant?

27. Your colleague is unsure about some of the goals they created for a new project. You review the goals and notice the focus on design and interface. What would you tell them about goal setting?

28. A colleague wants to collaborate with you and create personas for a new project that you are both on. They want to meet tomorrow to develop the personas from scratch. What could you tell them?

29. You are looking for a group of specific participants who are outside of your professional circle to interview through online platforms. Which online platforms can be used to recruit participants? Select all that apply.

30. You have an interview with a participant from your research study that you have been nervous about. You have prepared questions for the interview, but do not want to stumble on your words while asking the questions. What can you do beforehand to overcome your nervousness?

31. During an interview, an interviewee expresses frustration with a UX issue for a food delivery service app. What are they describing?

32. In a team meeting, a colleague presents their creation of fictional users whose goals and characteristics represent the needs of a larger group of people. What did your colleague create?

33. Your first interviewee just walked into the room. What could you ask as a light conversation starter?

Empathizing with Users and Defining Pain Points CONCLUSION